Werkstudent Kundenservice supporting Deutsche Telekom and Vodafone customers. Engaging in customer communication and resolving inquiries through various channels.
Responsibilities
First point of contact for existing customers of Deutsche Telekom and Vodafone
Answer questions, resolve issues and delight customers
Provide sales consultation through contract optimization or by offering new contracts
Multichannel communication via chat, email or phone
Requirements
Currently enrolled student
Strong communication skills, empathy & helpfulness
Reliability & self-organization
Excellent German skills, both written and spoken
Motivation matters!
Benefits
Flexible working hours
Permanent employment contract
Pleasant working environment
Comprehensive onboarding
Responsibility and room for initiative
Hybrid work after the probation period
Subsidy for the Deutschlandticket (public transport pass)
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