Store Sales Manager responsible for achieving sales performance goals and leading team success at Mattress Firm stores. Ensuring exceptional customer experience through effective execution of company initiatives.
About the role
- Kundenservice / Kundenberater at flaixible GmbH providing excellent support and sales to clients. Focus on customer satisfaction and communication through various channels.
Responsibilities
- Customer care and communication: You are the first point of contact for customers of our partner companies, Telekom or Vodafone, and ensure a first-class service experience.
- Advice & Support: You answer questions, resolve issues, and delight customers with tailored solutions — transparent, always service-oriented, and with an eye for sales opportunities.
- Value-driven Sales: Every customer interaction is an opportunity — whether optimizing contracts or closing new agreements. You provide sustainable, pressure-free advice aimed at long-term satisfaction.
- Multichannel communication: Whether via chat, email, or phone — you communicate professionally, kindly, and clearly.
Requirements
- Strong communicator: You interact well with people and understand their needs.
- Empathy & helpfulness: You recognize what customers need and find tailored solutions.
- Reliability & self-organization: You stay composed and work dependably even in stressful situations.
- Language skills: Excellent written and spoken German are essential for this position.
- Experience? Not required! Whether you are changing careers or have previous customer-contact experience — your motivation is what counts.
Benefits
- Secure job: Permanent employment contract with a growing company.
- Comprehensive onboarding: Structured, paid training so you start well prepared.
- Home office: After a successful onboarding phase and once you are familiar with our processes, we offer flexible hybrid work — both in the office and from home — after the probationary period.
- Attractive compensation: €2,322 base salary (full-time) plus performance-based bonuses and uncapped sales commission — your efforts pay off.
- Flexible working hours: Shape your schedule to suit your life.
- Career opportunities: Training and real advancement prospects in a modern company.
- Team spirit: Appreciative working environment, strong team support, and regular team events.
- Subsidized Deutschlandticket (public transport pass), employee discounts, free snacks & drinks, and more!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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