Kundenservice / Kundenberater at flaixible GmbH providing excellent support and sales to clients. Focus on customer satisfaction and communication through various channels.
Responsibilities
Customer care and communication: You are the first point of contact for customers of our partner companies, Telekom or Vodafone, and ensure a first-class service experience.
Advice & Support: You answer questions, resolve issues, and delight customers with tailored solutions — transparent, always service-oriented, and with an eye for sales opportunities.
Value-driven Sales: Every customer interaction is an opportunity — whether optimizing contracts or closing new agreements. You provide sustainable, pressure-free advice aimed at long-term satisfaction.
Multichannel communication: Whether via chat, email, or phone — you communicate professionally, kindly, and clearly.
Requirements
Strong communicator: You interact well with people and understand their needs.
Empathy & helpfulness: You recognize what customers need and find tailored solutions.
Reliability & self-organization: You stay composed and work dependably even in stressful situations.
Language skills: Excellent written and spoken German are essential for this position.
Experience? Not required! Whether you are changing careers or have previous customer-contact experience — your motivation is what counts.
Benefits
Secure job: Permanent employment contract with a growing company.
Comprehensive onboarding: Structured, paid training so you start well prepared.
Home office: After a successful onboarding phase and once you are familiar with our processes, we offer flexible hybrid work — both in the office and from home — after the probationary period.
Attractive compensation: €2,322 base salary (full-time) plus performance-based bonuses and uncapped sales commission — your efforts pay off.
Flexible working hours: Shape your schedule to suit your life.
Career opportunities: Training and real advancement prospects in a modern company.
Team spirit: Appreciative working environment, strong team support, and regular team events.
Subsidized Deutschlandticket (public transport pass), employee discounts, free snacks & drinks, and more!
Job title
Customer Service, Customer Advisor – Support & Sales
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