Rent Account Manager supporting tenants in the Victory Homes area to manage rent accounts. Proactive collection and assisting to sustain tenancy while preventing rent debt.
Responsibilities
Proactive and effective collection of rent within the "Victory Homes" area
Support tenants to sustain their tenancy and help prevent rent debt
Work with tenants in their home on a 1-2-1 basis when required
Ensure tenants are managing their rent accounts in the best way
Set up regular rent payments and prevent debt from reoccurring
Work closely with tenants to understand the cause of their debt and locate relevant support agencies
Support manager with the vision, Housing Made Simple, ensuring compliance with the law and policies
Requirements
Exceptional communication skills
Ability to deliver complex and difficult messages in a simple and engaging way
Ability to listen and empathise
Proficient in numerical and systems skills
Ability to confidently prioritise and manage a case load based on urgency
Educated to GCSE or equivalent standard or qualified by experience in a similar role
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