Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually.
The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience.
Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

Five9

full-stack-engineer

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

• Gather and document customer business requirements.
• Analyze integration feasibility and design solutions leveraging APIs.
• Develop and implement web applications, services, and system integrations.
• Communicate technical solutions clearly to both technical and non-technical stakeholders.
• Document solution requirements and features in a Statement of Work for customer review and acceptance.
• Estimate project timelines, level of effort, and delivery schedules accurately.
• Manage multiple concurrent projects and tasks effectively.

Senior Software Development Engineer – Professional Services

Sr. Software Development Engineer joining Professional Services team to develop customer integration solutions in cloud contact center software.

general-counsel

• Assist in managing all aspects of public company reporting, including 10-Ks, 10-Qs, 8-Ks, and Section 16 filings.
• Lead preparation and analysis of proxy statements, related party transactions, D&O questionnaires, and corporate compliance calendars, as well as advise on executive compensation disclosures.
• Advise on corporate governance matters, including board and committee support, shareholder engagement, and sustainability and governance disclosures.
• Oversee Regulation FD compliance, collaborate with investor relations on investor engagement, and lead preparation for Five9’s annual stockholder meeting.
• Oversee administration of Five9’s Insider Trading Policy and 10b5-1 plans, and oversee preparation of beneficial ownership reports for directors and officers.
• Review external communications, including press releases, investor presentations, and other announcements in collaboration with investor relations and marketing/communications teams.
• Develop and maintain policies and procedures related to securities law compliance and risk management, while working closely with internal audit on SOX compliance.
• Assist treasury and accounting teams with credit facilities and other financing arrangements, and advise on capital markets transactions.
• Advise on governance trends, SEC and Nasdaq regulations, and industry best practices, preparing insights for presentation to the Nominating and Governance Committee.
• Manage sustainability and governance program initiatives and reporting.
• Ensure compliance with SEC, Nasdaq, and other regulatory requirements.
• Collaborate with finance, investor relations, and leadership on disclosure strategy and risk management.
• Provide broad-based legal support across corporate governance, subsidiary management, employment matters, disputes, regulatory subpoenas and other general corporate matters.
• Handle special projects as needed, adapting to a fast-paced, evolving environment.
• Partner with business stakeholders to manage legal risk and enable growth.

Senior Director, Corporate and Securities Counsel

Senior Director managing corporate and securities matters such as compliance and public company filings for Five9. Reporting to Chief Administrative and Legal Officer in a hybrid role based in California.

manager

• Implement and maintain Five9’s problem management process
• Review problem candidates, assess against documented criteria and implement the problem management process for eligible issues
• Manage the Problem Management process and coordinate all activities required to respond in compliance with SLA’s and OLA's
• Work with Incident Management and the NOC to isolate and group trending incidents, linking them to existing problems or create new problems for tracking
• Proactively engage with Cloud Operations subject matter experts and leaders to review potential problem candidates for consideration
• Drive improvements in production stability and customer service quality by ensuring completion of tasks associated with Problem resolution
• Manage Post Mortem Analysis meetings for major Incidents in order to facilitate root cause identification and planning for remediation
• Create and continually improve reporting process to monitor the performance of Problem Management process
• Collaborate with Cloud Operations and Customer Success teams to ensure proper actions are being taken on prioritized customer-facing problems
• Run scheduled Problems reviews with all appropriate Five9 stakeholders
• Deliver Problem Management training and documentation to peers and junior tier support organizations

Problem Manager

Problem Manager overseeing ITIL Problem Management processes at Five9. Ensuring production stability and driving customer service quality improvements.

network-engineer

• Participate in projects for Network Operation improvements.
• Review and analyze history of network related incidents and perform preventive measures.
• Troubleshoot network related issues and communicate with customers.
• Implement best security practices.
• Assist in managing network service providers and equipment.
• Provide capacity analysis and planning.
• Interact with external customers to troubleshoot any network connectivity related issues.
• Partner closely with Network Architects and Engineers to improve data-center network environments.
• Initiate multiple projects for Network Operation improvements.
• Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence.
• Review, analyze and execute network change requests.
• Execute, document, and develop network automation for repetitive tasks.

Network Engineer – Operations

Network Engineer operating in a 24/7 SaaS environment for Five9. Maintaining IP Networking components and collaborating with customers and internal teams.

program-manager

• Lead the AI & Automation program delivery team providing management and oversight of implementation projects and staffing including project assignments, capacity planning, and operational success metrics.
• Directly supervise a team of Program Managers, conduct employee performance review and evaluations, career development discussions, recommend performance ratings; train, mentor and coach to develop and enhance the performance and skills of team members, and oversee training of new staff.
• Maintain a strong candidate pipeline, interview, selection, and hiring of Program Managers.
• Practice effective financial management ensuring targets are met and program(s) are delivered on time and on budget.
• Promote and build strong client relationships to achieve overall program and customer success.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at executive and functional levels of the client organization.
• Serve as an escalation point for program-related risks and issues requiring leadership engagement and assist by providing prudent and timely recommendations for risk avoidance.
• Support pre-sales processes to establish client rapport, demonstrate the value of PS, and assist with proposal reviews and refinement.
• Maintains reporting on capacity, implementation pipeline, and outlook to advise strategic direction and capacity planning.
• Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of solution delivery.

Manager, AIA Program Management

Manager of AIA Program Management leading AI solution implementations at Five9. Overseeing teams, projects, and client relationships while ensuring operational success for cloud contact center software.

Five9

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Senior Software Development Engineer – Professional Services

Five9

Senior Director, Corporate and Securities Counsel

Five9

Problem Manager

Five9

Network Engineer – Operations

Five9

Manager, AIA Program Management

Five9