Student Assistant in AI at Fraunhofer supporting market research, event preparation, and publications. Engaging in diverse AI topics within a collaborative environment.
About the role
- Solution Consultant driving solution discovery and design of Five9’s AI Solutions. Collaborating on sales proposals and providing pre-sales support for customers.
Responsibilities
- Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint.
- Drive and engage prospect facing solution discovery.
- Translate customer business needs/outcomes to technical solutions.
- Provide subject matter expertise to Five9 Sales Directors and Solution Consultants.
- Educate, enable, and empower Five9 direct and indirect sellers.
- Deliver customized solution demonstrations & presentations.
- Remain up to date on the latest technologies with respect to all things Contact Center and CX AI.
- Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI).
- Effectively communicate opportunity engagement plans, progress, and status.
- Continually seek out opportunities to increase customer satisfaction and deepen client relationships.
- Develop materials in-line with specific sales and/or services opportunity requirements.
- Work with Professional Services to align on configuration of products for customers.
- Identify and initiate opportunities for continual team process improvement.
- Work with Marketing and Product Managers to define new products & initiatives.
- Must be able to travel nationally on short notice, up to 60% at times.
Requirements
- 5+ Years
- Business acumen, with an engineering mindset
- Contact Center/Customer Experience industry experience a plus
- Outstanding verbal, written and presentation skills
- Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
- Technical knowledge of Voice and Digital AI products like Chatbots, IVA, IVR
- Enterprise architecture design
- Education - Bachelor's or Equivalent Experience Preferred
- Extensive on-site and web-based Executive level presentation experience
- Proven record of successful solution selling
- High degree of self-motivation.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability.
- Basic Life Insurance.
- 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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