Solution Consultant providing stakeholder support through product implementations and services at MRI Software. Responsible for translating business logic into technical specifications and developing client - specific dashboards.
About the role
- Associate Solution Consultant at Five9 supporting strategic resell partners in selling cloud contact center solutions. Collaborating closely with experienced consultants to provide technical advice and training.
Responsibilities
- Support partner sales cycles as the key technical advisor for Five9 contact center solutions, primarily through our largest and most productive resell partners.
- Help partners and prospects understand what’s possible on the Five9 platform, including core capabilities, configuration options, and common usage patterns.
- Learn and then train partners on new Five9 products and features.
- Deliver engaging demos and presentations that clearly communicate the value of Five9’s CCaaS product suite to both technical and non-technical audiences.
- Assist with proof-of-concepts (POCs) and trials, collaborating with senior SCs, product management, and other internal teams to ensure successful outcomes.
- Create and maintain enablement content (guides, slides, demo flows, best practices) that help partners confidently position and configure Five9 solutions.
- Capture and distill partner and customer feedback, sharing insights with Product Management, Engineering, Marketing, and Sales to improve our offerings and GTM motions.
- Continuously deepen your telecom and CCaaS knowledge by working closely with some of the most experienced Sr. SCs in the industry and applying that learning in live partner opportunities.
Requirements
- A positive, “can-do” attitude and a strong willingness to learn, take feedback, and apply direction quickly.
- Genuine excitement for customer- and partner-facing work, including presentations, demos, and collaborative problem-solving.
- Ability to communicate complex technical concepts in simple, clear language to a wide variety of audiences—from operators and admins to executives.
- Strong collaboration skills and a team-first mindset; you enjoy working cross-functionally with sales, operations, product, and services.
- Confidence in explaining technology once you’ve learned it, and comfort engaging with knowledgeable, experienced partner and customer teams.
- Great organizational skills and the ability to absorb new concepts, tools, and product capabilities quickly.
- BA/BS degree or equivalent work experience.
- Experience or familiarity with APIs, cloud applications, telecommunications, or networking is a plus, but not required. Curiosity and the drive to learn are essential.
- Willingness to travel for face-to-face partner meetings and events, along with Five9 events.
- Work with other Five9 teams to help educate and support your assigned partners to become more knowledgeable around Five9 solutions.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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