Service Designer at Vodafone leading design and delivery of end - to - end experiences for products and services through collaboration with cross - functional teams.
About the role
- Delivery Manager managing software delivery processes and release management at Five9. Oversee cross-functional teams and ensure timely and quality software rollouts.
Responsibilities
- Define and implement release schedules, ensuring that deadlines and business needs are met.
- Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time.
- Oversee the full release lifecycle, from planning and development to deployment and post-release support.
- Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact.
- Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle.
- Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies.
- Address issues during the release process, providing timely resolutions to minimize disruptions to the business.
- Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support.
- Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned.
- Provide regular updates on the status of releases and the impact of upcoming changes to business operations.
- Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction.
- Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers.
- Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions.
- Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices.
- Oversee version control and configuration management processes to maintain consistency and traceability across releases.
- Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline.
- Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.
Requirements
- Proven ability to inspire cross-functional teams in complex and fast-paced environments.
- Strong collaboration skills to work effectively across multiple teams and departments.
- Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management.
- Strong organizational and time-management skills, with experience in managing multiple releases simultaneously.
- Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently.
- Strong analytical skills with the ability to identify potential risks early and mitigate them proactively.
- Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance.
- Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders.
- Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes.
- Bachelor’s degree (or equivalent) in relevant discipline with 5+ years related work experience
Benefits
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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