Product Designer focusing on designing AI - backed customer support experiences at Assembled. Collaborating with product managers and engineers to innovate on support operations.
About the role
- Conversational UX Designer at Five9 enhancing conversational experiences for voice and chat interactions. Delivering enterprise solutions while optimizing operational efficiency in a dynamic team.
Responsibilities
- Lead the requirement gathering and design of AI-driven conversational solutions.
- Facilitate discussions to translate overarching business requirements into detailed technical specifications.
- Thoroughly document solution designs using tools such as Lucidchart and Voiceflow.
- Stay abreast of emerging technologies and analytics techniques.
- Monitor vendor roadmaps and industry trends.
- Leverage your expertise working in a customer-facing role.
Requirements
- Graduate degree in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics, or similar.
- 4+ years’ experience as a Conversation Designer or similar.
- Experience in Professional Services or other Customer-facing roles.
- Hands on experience with LLMs, prompt engineering, fine-tuning and evaluation.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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