IT Support Engineer providing technical assistance and support on various IT issues for end - users. Responsible for troubleshooting, installations, and resolving technical problems in a dynamic environment.
SE
Onsite Senior Customer Support Engineer – HA Technology
Posted 7 hours ago
About the role
- Senior Engineer providing technical leadership and customer support for GE gas turbines installations. Leading engineering solutions for plant operations, outages, and upgrades with internal and external collaboration.
Responsibilities
- Provide engineering leadership and technical guidance new installation, outage and upgrades and Plant operations to meet safety, quality, and timeliness goals.
- Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.
- Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
- Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.
- Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
- Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
- Lead and program manage root cause analysis/investigation activities for product technical issues.
- Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue.
- Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.
- Support customer technical review meetings and present recommendations to champion GE's commitment technical solution
- Support unplanned/forced outages to meet reliability/availability goals
- Travel to customer location support customer technical review meetings and present recommendations
Requirements
- Bachelors’ degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation)
- Minimum 8 years of experience in installation/ commissioning/ maintenance of GE gas turbines
- Working knowledge of HA technology
- Working knowledge with power plant design and upgrades, including system analysis and testing
- Working knowledge of various GE GT/ST, BOP equipment, heavy duty gas turbine & steam turbine
- Ability to travel 25-50% of the time
Benefits
- Relocation Assistance Provided: Yes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Engineer delivering exceptional support and troubleshooting for Nooks' SaaS platform. Collaborating with engineering teams to enhance user experience.
Service Desk Engineer supporting internal IT services and web applications at CV - Library in a hybrid working pattern. Troubleshooting incidents and enhancing operational efficiency with ITSM tools.
Support Technician managing hybrid IT support for First Focus, Australia’s top MSP. Handling Microsoft technologies and troubleshooting networking issues in a collaborative environment.
Technical Support Agent managing the caisse's computer systems and providing technological support to users. Responsible for administration, maintenance, and user training regarding IT systems.
Support Engineer Microsoft managing and improving Windows client infrastructure for a leading IT service provider in Europe.
Senior Support Engineer resolving complex technical issues at FintechOS. Collaborating with engineering teams and ensuring client satisfaction in a hybrid work environment.
IT Support Analyst delivering reliable IT support and ensuring excellent employee experiences at BetWarrior in Buenos Aires. Collaborating with teams to resolve issues and improve processes.
GG
Elektrotechniker providing technical support and remote service for packaging machines. First point of contact for customers on technical questions and remote service execution.
HK
Electronics technician providing technical support and remote services for packaging machines. Engaging with international clients and collaborating across departments at GARANT in Germany.