Customer support specialist providing consultative service across various channels for agricultural clients. Handling client engagement and problem resolution in the digital agriculture journey.
About the role
- Product Specialist developing and scaling SaaS solutions for mortgage brokers and credit intermediaries at Finsolutia. Collaborate with engineering, design, and QA for high-quality feature delivery.
Responsibilities
- Translate business, customer, and regulatory needs into well-structured product requirements and user stories.
- Collaborate with product, engineering, design, and QA teams during backlog refinement and sprint activities to ensure clear scope, alignment, and high-quality feature delivery within Agile teams.
- Collect and structure customer feedback and support user research activities to identify usability issues and contribute to continuous product improvements.
- Maintain accurate product documentation and release notes, and support internal enablement through product demos, feature explanations, and release communications.
- Work closely with engineering, design, QA, customer success, and revenue teams to clarify requirements, support issue resolution, and ensure shared understanding throughout the delivery lifecycle.
Requirements
- Minimum of 2 years of experience as a Product Specialist, Product Analyst, Business Analyst, or in a similar role within a SaaS environment.
- Solid understanding of Agile methodologies (Scrum and/or Kanban).
- Experience producing high-quality product requirements (user stories, workflows, requirements, release notes), using tools such as Confluence or similar.
- Comfortable working with technical teams and with concepts such as APIs and SaaS.
- Ability to translate customer and business needs into clear, actionable product requirements.
- Strong communication, organizational, and prioritization skills.
- Fluency in Spanish.
- Ability to work autonomously while collaborating effectively with cross-functional teams.
- Bonus points: Fluency in English.
- Experience in mortgage credit, insurance, fintech, proptech, or other regulated industries is a strong plus.
- Experience using customer support or issue-tracking tools (e.g., Jira, Intercom).
- Experience conducting user interviews, surveys, and usability testing.
- Experience creating product demos, internal enablement materials, or release communications.
Benefits
- High-growth, multicultural, and friendly environment.
- Work–life balance: flexible working with accountability for results and deliverables.
- Extra days off: your birthday is meant to be spent with family and friends.
- Continuous training and learning based on your needs.
- Health insurance, life insurance, medical care, and an annual vaccination program.
- Daily breakfast at the office and organic fruit.
- Free yoga classes.
- Free coffee and tea.
- Parties and corporate events.
- Access to various discounts and programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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