Hybrid Product Specialist

at Franklin Electric

• Job title: Product Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Monterrey, Mexico

About the role

• Product Specialist providing project and product support while assisting in developing new products to market. Collaborate with management and regional offices for effective communication and product solutions.

Responsibilities

• Works with product management to understand product changes and upcoming product launches and to communicate information to the region.
• Serves as the first line of communication on all product issues, quality questions, and product returns.
• Supports the region in resolving product issues/problems.
• Assists in product launches and gathering information for the product development process.
• Works with marketing services and regional offices to create locally tailored product brochures.
• Provides presentations on products, service training, and other topics as required.
• Provides weekly updated reports to management on the progress of projects.
• Works with global product management to assist with the development of products to be used in the region and generally takes responsibility for establishing the products needed in that region.
• Works with managers to add new products into JDE for sales in their region.
• Takes the lead on new products developed for the region while coordinating with global product management.
• Regularly interacts with product managers to accomplish tasks required by the region.
• Often is responsible for marketing and product development interests of the region.
• Performs other related duties as required or assigned.

Requirements

• Equivalent of four years high school (required).
• Engineering (Mechanical, Electronics, Electrical, Mechatronics)
• Associate’s degree in design technology or a related field (preferred).
• One to three years of experience in product development, product management, or a related field (preferred)
• Experience with the use of VFD’s, PLCs and motor control devices
• Experience with pump systems and hydraulics
• Mastery: Spreadsheet.
• Advanced: Presentation/PowerPoint, word processing/typing.
• Basic: Contact management, database.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
• Maintains confidentiality and uses discretion with business information.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Writes routine reports and correspondence.
• Adds, subtracts, multiplies, and divides numbers (using currency and other forms of measurement).
• Utilizes common-sense understanding to carry out written, oral, or diagrammed instructions.
• Deals with problems involving several known variables in situations of routine nature.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
• Completes some moderately repetitive tasks.
• Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.).
• One to three years of experience in product development, product management, or a related field (preferred)