Hybrid Solution Designer, Digital Content

at Fidelity Investments

• Job title: Solution Designer, Digital Content
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Covington, United States

About the role

• Solution Designer with Fidelity creating impactful content solutions to enhance user experiences. Collaborating in a hybrid role with business partners to optimize content management and delivery.

Responsibilities

• Produce timely, high quality, easy to use content solutions that drive the achievement of key performance objectives
• Offer and implement solutions that consider current business needs and available technologies, while anticipating future environmental changes to products, services, and systems
• Promote business leader understanding of how content can improve business outcomes and consistently produce solutions with measurable impact on the operating environment
• Support Digital Content Management and Solutions transformation efforts that increase process automation, make content easier to produce and consume

Requirements

• Excellent technical writing skills and ability to balance multiple workstreams simultaneously
• Adept at directing succinct, clear, and effective content solutions for diverse content consumers
• Passion for content planning, creation, management, and execution to optimize customer experiences
• Experience with content management systems, grouping/tagging content, and maintaining taxonomies
• Deep understanding of authoring and content management principles
• Proven experience in establishing and maintaining content standards across the organization
• Collaborate with others to understand their unique needs and propose targeted solutions
• Partner with peers and business partners to build and implement successful content solutions
• Use a data-informed approach to identify and prioritize opportunities, and to measure solution impact
• Apply associate feedback, user research, and business performance metrics to drive content improvements
• Build effective relationships at all levels of the organization
• Ability to lead projects, maintain project timelines, and influence direction without explicit authority
• Comfortable working with cross-functional, highly matrixed teams, in a fast-paced Agile environment.

Benefits

• Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.