Claims Consultant providing client customer service regarding claims processes and resolutions. Serving clients in Montpelier, VT and Garden City, NY.
About the role
- Business Analyst Consultant blending healthcare expertise with technology solutions for Fidelity. Collaborating with teams to drive efficiency and implement client onboarding initiatives.
Responsibilities
- Blend deep experience in health care benefits and product development with a passion for analysis
- Work closely with a Product Owner (Squad Leader) and technology teams to create, prioritize, and maintain product backlog
- Translate business requirements to technical resources to focus the team on delivering business solutions
- Support Fidelity’s HealthCare initiative focused on driving efficiency and scalability within the outbounds platform
- Enable the successful implementation and onboarding of Health & Welfare (H&W) clients to Fidelity Health Benefits (FHB)
Requirements
- 8+ years of Business Analyst/Consultant experience
- Ability to prioritize iterative product releases leading to a successful customer experience
- Proficiency in various business analysis methodologies, including data analysis, uses case development, story writing, and user acceptance testing and product documentation.
- Bachelor’s degree preferred
- Agile approach: experience with Jira or similar Agile backlog management tool preferred
- Proficient in MS Word, Excel and PowerPoint
- Basic reporting knowledge
- Flexible, with a willingness to adapt to the changing needs of the squad
- Fair understanding of US Healthcare domain with good understanding of Outbounds Files and Data flows
- CSM/CSPO/BA Certification preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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