Operations Team Member responsible for cremation and memorial activities at Gateway Services. Join a supportive team providing compassionate aftercare for pets and their families.
About the role
- Account Operations Specialist coordinating with internal functions and customers at Flagstone Foods. Managing order processes and optimizing supply chain functions with a focus on customer service.
Responsibilities
- Act as a liaison between the customers and the Company and is responsible for coordinating with internal functions, including Supply Chain, Brand, Sales, Transportation, Warehousing, Credit, and IT
- Support customers across multiple channels within the department which could include international, bulk, retail, club, contract, and industrial
- Utilize integrated enterprise systems both internal and customer based to maximize profitability
- Understand and execute the end-to-end sales process from order through shipment
- Develop detailed understanding of end-to-end supply chain (Transportation, Warehouse, Supply Chain, Planning, etc.)
- Demonstrates ability to identify and resolve issues affecting overall service to the customer and positively influence key performance indicators
- Perform order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately
- Utilize SAP and Business Intelligence (BI) reporting to view inventory and order history respectively for exception-based recommendations on order management
- Develop and maintain relationships with key internal/external partners
- Develop an understanding of customer strategies, business models and requirements
- Perform other job-related duties as assigned.
Requirements
- Bachelor’s Degree in Supply Chain, Business, or related field or an equivalent combination of education and experience
- Minimum of two year’s experience in customer service preferred
- Strong written and verbal communication skills
- Ability to use sound judgment when making service-oriented decisions that have financial implications
- Ability to be flexible and adaptable and work in a high change and fast paced environment
- Ability to manage multiple tasks while paying close attention to details and maintaining a high degree of accuracy
- Ability to effectively interact and communicate with multiple departments while coordinating shipments and customer requests
- Knowledge of Microsoft Office required; knowledge of SAP system preferred.
Benefits
- medical
- dental
- Health Savings Account (if enrolled in a qualifying medical plan)
- term life insurance
- short term disability
- long term disability
- accidental death and dismemberment
- 401K
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