Manager, Customer Support leading collaborative teams to optimize customer service at Extensiv. Involved in coaching talent and developing scalable support solutions.
About the role
- Operations Support Specialist at Paysafe focusing on merchant onboarding and account maintenance. Working with cross-functional teams in a dynamic environment with a focus on detail and client service.
Responsibilities
- Responsible for handling the day-to-day account maintenance and merchant onboarding service workload in Salesforce and Onboarding merchant systems
- Perform overall merchant account setup and follow up with necessary departments for any incomplete merchant applications, missing information
- Work closely with partnership team and facilitate the full-cycle of boarding of new merchants – from account enabling to “go-live”
- Prepare, evaluate, and process new applications to ensure compliance with various internal and external due diligence requirements
- Maintain Service Level Agreements (SLAs) for merchant account quality control that falls within established standards
- Work across departmental and organizational lines to collaborate and represent operational impact and priorities
- Update the Management team on issues of concern that may cause a significant financial or service impact on the department and/or company
- Work closely with other departments to respond to both internal and external inquiries, provide updates and quickly resolve issues
- Assist with development guidelines/procedures for data entry corrections for applications
- Track and report on the status of all applications
Requirements
- You are client-focused, task-oriented, with an exceptional eye for detail
- You enjoy multi-tasking and can work well under pressure
- You are proficient in MS Office. Strong skills in Excel (V lookups, pivot tables) are an asset
- You are comfortable communicating with colleagues and clients by email and telephone
- You demonstrate a strong work ethic necessary to succeed in a fast-moving, competitive and results-driven environment
- You are a solid team player with excellent interpersonal and communication skills
- You possess excellent English skills, both written and spoken. Knowledge of Spanish is an asset
- Experience in a banking, B2B, financial services or credit card processing environment is an asset
- A strong working knowledge of Sales CRM tools such as Salesforce is also an asset
Benefits
- The opportunity to write the history of a leading and growing multinational company
- Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
- Multiple career progression opportunities in a dynamic in-house business
- Environment where product expertise, professional and personal commitment are rewarded
- Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
- Fun and collaborative working atmosphere
- Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home 2 days a week and in the Jacksonville office 3 days a week as part of our hybrid work model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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