Sales Manager responsible for the acquisition and strategic development of business clients at DPT, a German inspection services company specializing in electrical testing. Engaging directly with customers from initial contact to contract signing.
About the role
- Salesforce Application Specialist at Farfetch managing user support and system administration. Involved in daily Salesforce tasks and improvements in a luxury fashion e-commerce environment.
Responsibilities
- Act as the first point of contact for all Salesforce users, managing, tracking, and resolving support tickets in a timely manner.
- Identify recurring issues, support root cause analysis, and help implement long-term solutions to improve system stability.
- Perform daily Salesforce administration, including user management, security (profiles, permission sets), page layouts, record types, and validation rules.
- Communicate effectively with business users to understand their needs and provide status updates.
- Create and maintain clear end-user documentation, such as how-to guides and knowledge base articles.
- Manage reports, dashboards, and data (imports, deduplication, exports). Assist with maintaining integrations, sandbox refreshes, release updates, and system health monitoring.
- Proactively suggest process improvements and help implement changes that increase user efficiency and adoption.
Requirements
- You have foundational, hands-on experience in Salesforce
- You possess strong analytical skills with a methodical approach to troubleshooting, root cause analysis, and issue resolution
- You are a clear and concise communicator, capable of translating technical information for non-technical stakeholders and providing excellent user support
- You are proficient in English
- You are a dedicated team player, able to collaborate effectively to achieve shared goals.
- You show a strong commitment to continuous learning and are proactive in identifying opportunities for process enhancement
- You are a self-motivated professional with a growth mindset and a commitment to continuous learning
- You demonstrate initiative by proactively identifying opportunities for process enhancement
- Knowledge of Agile methodologies (e.g., Scrum, Kanban) and familiarity with tools such as JIRA and Confluence is a plus
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
HD
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