Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Advisor responsible for high-quality customer support in a global luxury fashion marketplace. Handling pre and post-sale inquiries through phone and email in a collaborative environment.
Responsibilities
- As a Customer Service Advisor, you will be responsible for:
- Provide support via email and phone for pre- and post-sale inquiries from consumers and new customers;
- Ensure customer satisfaction metrics through quality monitoring evaluations, prompt response times, and autonomy in resolving issues;
- Monitor individual performance to continuously improve and contribute to increasingly better service;
- Foster a collaborative team environment by learning and sharing knowledge to reinforce the importance of teamwork;
- Liaise with related departments to address requests initiated by customers through our channels.
Requirements
- Strong verbal and written communication skills;
- Experience providing customer support by phone;
- Experienced in customer service and comfortable handling critical or escalated cases;
- Customer-oriented with empathy for customers' situations and a desire to understand and meet their needs;
- Proficient with computers: typing and quickly navigating multiple tools;
- Enjoys working in a team, bringing new ideas, and contributing to the team's growth;
- Basic knowledge of Microsoft Office (Excel and Word);
- Good verbal and written English communication skills.
Benefits
- Life insurance, health insurance, and dental plan
- Access to a gym, meal allowance (meal voucher), and transportation allowance
- Childcare reimbursement
- Special discounts on farfetch.com and brownsfashion.com
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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