Customer Service Coordinator managing customer inquiries and maintaining sales lead database at PestCo, a growing Pest Control company in the US.
About the role
- Customer Service Advisor responsible for high-quality customer support in a global luxury fashion marketplace. Handling pre and post-sale inquiries through phone and email in a collaborative environment.
Responsibilities
- As a Customer Service Advisor, you will be responsible for:
- Provide support via email and phone for pre- and post-sale inquiries from consumers and new customers;
- Ensure customer satisfaction metrics through quality monitoring evaluations, prompt response times, and autonomy in resolving issues;
- Monitor individual performance to continuously improve and contribute to increasingly better service;
- Foster a collaborative team environment by learning and sharing knowledge to reinforce the importance of teamwork;
- Liaise with related departments to address requests initiated by customers through our channels.
Requirements
- Strong verbal and written communication skills;
- Experience providing customer support by phone;
- Experienced in customer service and comfortable handling critical or escalated cases;
- Customer-oriented with empathy for customers' situations and a desire to understand and meet their needs;
- Proficient with computers: typing and quickly navigating multiple tools;
- Enjoys working in a team, bringing new ideas, and contributing to the team's growth;
- Basic knowledge of Microsoft Office (Excel and Word);
- Good verbal and written English communication skills.
Benefits
- Life insurance, health insurance, and dental plan
- Access to a gym, meal allowance (meal voucher), and transportation allowance
- Childcare reimbursement
- Special discounts on farfetch.com and brownsfashion.com
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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