Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
About the role
- Freelance Customer Experience Evaluator assessing customer journeys for luxury brands. Work with premium brands like Maserati and Jaguar in a flexible capacity.
Responsibilities
- Wählen Sie Einsätze entsprechend Ihrer Verfügbarkeit und Ihrem Standort aus
- Beobachten Sie jedes Detail: Bewerten Sie die Atmosphäre, das Serviceniveau, digitale und persönliche Interaktionen vor Ort, Follow-up-Kommunikation sowie die gesamte Customer Journey
- Geben Sie ehrliches und detailliertes Feedback über kurze Fragebögen
Requirements
- Mindestalter: 18 Jahre
- Gute Kenntnisse im Automobilbereich und Interesse an der Automobilbranche
- Interesse an der Verbesserung der Customer Experience und an Einzelhandelsumgebungen
- Ausgeprägte zwischenmenschliche Fähigkeiten und sicheres Auftreten im Umgang mit der Öffentlichkeit
- Hohe Aufmerksamkeit für Details sowie die Fähigkeit, das In-Store-Erlebnis diskret und genau zu beobachten
- Gültiger Führerschein und Zugang zu einem eigenen Fahrzeug
- Fähigkeit, objektives, unparteiisches und strukturiertes Feedback zu geben
- Zuverlässigkeit und Pünktlichkeit beim Ausfüllen von Online-Fragebögen nach jedem Einsatz
Benefits
- Freiberufliche, projektbasierte Zusammenarbeit
- Flexible Zeiteinteilung mit der Möglichkeit, Einsätze entsprechend Ihrer Verfügbarkeit anzunehmen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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