Customer Care Specialist responsible for resolving customer queries through digital platforms for Compare the Market. Emphasizing a seamless customer experience while maintaining compliance with financial regulations.
About the role
- Freelance Customer Experience Evaluator taking assignments to assess customer experiences in the premium automotive sector with flexible schedules. Join CXG, a global leader with iconic brands like Genesis and Maserati.
Responsibilities
- Selezionare incarichi in base alla propria disponibilità e posizione
- Osservare ogni dettaglio: valuta l’atmosfera, il livello del servizio, le interazioni digitali e in negozio, le comunicazioni di follow-up e l’intero percorso del cliente.
- Fornire feedback onesto e dettagliato tramite brevi questionari
Requirements
- Età minima: 18 anni.
- Buona conoscenza del settore automobilistico e interesse per il mondo automotive.
- Interesse per il miglioramento dell’esperienza cliente e degli ambienti retail.
- Buone capacità relazionali e predisposizione all’interazione con il pubblico.
- Attenzione ai dettagli e capacità di osservare in modo discreto e accurato l’esperienza in punto vendita.
- Possesso di patente di guida valida e disponibilità di un’auto propria.
- Capacità di fornire feedback obiettivo, imparziale e strutturato.
- Affidabilità e puntualità nella compilazione dei questionari online dopo ogni incarico.
Benefits
- Collaborazione freelance su base progettuale.
- Orari flessibili e possibilità di accettare incarichi in base alla propria disponibilità.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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