Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
About the role
- Customer Service Advisor providing support in French for luxury fashion marketplace. Responsible for managing customer inquiries and ensuring exceptional service in a relaxed environment.
Responsibilities
- Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
- Provide information with regards to products and services and other related inquiries;
- Be the face of Farfetch to our customers and partners alike.
Requirements
- Experienced in customer service (1 year), in a fashion environment;
- Fluent in English and French (mandatory);
- Proficient in the use of IT systems, both customer service specific and windows packages;
- Experience with written skills;
- Experience with listening;
- Knowledgeable of fashion/fashion brands;
- Exceed customers' expectations.
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools;
- Extra days off, sabbatical program and days for you to give back for the community;
- Training opportunities and free access to Udemy;
- Flexible benefits program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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