Center Operations Specialist responsible for USO center operations and excellent customer service in Naples, Italy. Engage with service members and manage programs for their benefit.
About the role
- Operations Manager driving accountability and efficiency for AI-powered creator monetisation platform. Overseeing operations, recruitment, and performance tracking in a fast-growing environment.
Responsibilities
- Oversee day-to-day operations, ensuring alignment across teams and smooth execution.
- Lead and support recruitment and people operations: manage hiring pipelines, onboarding, and team performance tracking.
- Refine and manage SOPs, processes, and workflows to increase efficiency and consistency across departments.
- Maintain and update dashboards to track company performance, KPIs, and team progress.
- Monitor revenue, expenses, and profitability, identifying trends and addressing discrepancies.
- Manage commission tracking and ensure accuracy in payroll coordination.
- Resolve operational and technical challenges quickly — implementing scalable, long-term solutions.
- Partner with leadership to deliver on key initiatives, budgets, and reporting.
- Act as a key operational connector across teams, ensuring clarity and accountability in every process.
Requirements
- 3–6 years of experience in operations, project management, or business management, ideally within startups or scale-ups.
- Highly organised and detail-oriented, with the ability to juggle multiple priorities.
- Analytical thinker with strong data skills — confident using dashboards, reports, and financial tracking tools.
- Excellent communicator who builds alignment across teams and functions.
- Proactive problem-solver who thrives in fast-paced, evolving environments.
- Tech-savvy and confident with modern workflow tools and automation platforms.
- Comfortable working autonomously and taking ownership of outcomes.
- Nice-to-haves: Experience in creator platforms, SaaS, or digital-first businesses.
- Familiarity with financial systems or CRM platforms.
- Previous exposure to process automation or operational scaling.
Benefits
- Unlimited holiday
- Remote working
- Support with upskilling and professional development
- Regular London team get-togethers
- A culture that embraces experimentation, ownership, and speed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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