Service Key Account Manager ensuring customer satisfaction and retention while managing automotive service relationships with stakeholders in Madrid. Engage key stakeholders to enhance service loyalty.
About the role
- VIP Account Manager at Fanatics Betting & Gaming focusing on luxury hospitality experiences. Engaging VIP customers and collaborating across departments to meet business objectives.
Responsibilities
- Own and develop a portfolio of VIP customers, serving as their primary point of contact
- Obsess over the details, delivering personalized, luxury hospitality experiences in every interaction with customers
- Drive engagement with Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer’s needs and preferences
- Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to align on strategy, ensure player satisfaction, and meet business objectives
- Anticipate and address customer objections with confidence and integrity, educating VIPs on Fanatics’ product strengths, security, and long-term value versus competitors
- Cultivate referral opportunities by delivering memorable experiences that inspire advocacy and word-of-mouth growth
- Meet and exceed service, retention, and engagement targets, balancing hospitality excellence with commercial outcomes
- Represent the voice of the VIP player, providing feedback and insights that shape product, marketing, and experience innovation
- Collaborate with Marketing & Events team to host best-in-class hospitality events (e.g., Super Bowl, Fanatics Fest) and activations in-person with your customers across the country
- Ensure responsible gaming policies and measures are upheld at all times
Requirements
- 4+ years of experience in luxury hospitality, high-end customer service, gaming, entertainment, private wealth management or sports relationship management
- High EQ, charisma, integrity, and grit with the instinct to read a room and make everyone feel like a priority
- Strong communication skills, both in person and in writing, with strong emotional intelligence and polish under pressure
- Deep interest in sports, events, and culture, and the ability to translate that passion into authentic customer engagement
- Distinctive professionalism, preparation, and relationship-building
- Understanding of competitor offerings and the ability to articulate Fanatics’ differentiators in a credible, consultative way
- Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected
- Strong organizational and planning skills, with ability to stay on top of and prioritize many tasks simultaneously
- Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus
- Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations
- Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential
- Legal residence in a state where online sports betting is legalized or willingness to relocate
Benefits
- Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming.
- For information about our benefits, please visit https://benefitsatfanatics.com/
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Account Manager at Ancora, helping clients with enrollment in educational programs and maintaining relationships. Managing communications with prospective students and ensuring admissions requirements are met.
Partnerships Executive supporting global airport experience network. Providing operational and administrative support to the Partnerships team.
Assistant Partenariats et développement for CITIA supporting media and private partnerships. Engaging in marketing operations during the Festival of Annecy.
Senior Territory Manager leading the scale‑up of women’s health products in India. Responsible for engaging stakeholders and enhancing field operations for national programs.
Key Account Manager responsible for supporting Sparkassen partners and developing real estate sales concepts across regions. Engaging in training and workshops while managing substantial travel in Lower Saxony and North Rhine - Westphalia.
Support agents and coordinators at Wasserman in managing digital talent relationships and partnerships. Engage in research, outreach, and operational tasks to enhance client growth.
Growth Partnerships Analyst at Bia Energy responsible for onboarding strategic partners. Motivating and retaining partners to drive high - impact referrals for business growth.
Account Representative developing customer relationships in Mexico for cosmetics and cleaning products. Following sales cycles and maintaining CRM to grow business opportunities.
Corporate Partnerships Officer working with Save the Children to foster corporate partnerships for children's welfare. Involves fundraising and strategic collaboration with corporate executives.