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About the role
- VIP Account Manager at Fanatics Betting & Gaming focusing on luxury hospitality experiences. Engaging VIP customers and collaborating across departments to meet business objectives.
Responsibilities
- Own and develop a portfolio of VIP customers, serving as their primary point of contact
- Obsess over the details, delivering personalized, luxury hospitality experiences in every interaction with customers
- Drive engagement with Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer’s needs and preferences
- Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to align on strategy, ensure player satisfaction, and meet business objectives
- Anticipate and address customer objections with confidence and integrity, educating VIPs on Fanatics’ product strengths, security, and long-term value versus competitors
- Cultivate referral opportunities by delivering memorable experiences that inspire advocacy and word-of-mouth growth
- Meet and exceed service, retention, and engagement targets, balancing hospitality excellence with commercial outcomes
- Represent the voice of the VIP player, providing feedback and insights that shape product, marketing, and experience innovation
- Collaborate with Marketing & Events team to host best-in-class hospitality events (e.g., Super Bowl, Fanatics Fest) and activations in-person with your customers across the country
- Ensure responsible gaming policies and measures are upheld at all times
Requirements
- 4+ years of experience in luxury hospitality, high-end customer service, gaming, entertainment, private wealth management or sports relationship management
- High EQ, charisma, integrity, and grit with the instinct to read a room and make everyone feel like a priority
- Strong communication skills, both in person and in writing, with strong emotional intelligence and polish under pressure
- Deep interest in sports, events, and culture, and the ability to translate that passion into authentic customer engagement
- Distinctive professionalism, preparation, and relationship-building
- Understanding of competitor offerings and the ability to articulate Fanatics’ differentiators in a credible, consultative way
- Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected
- Strong organizational and planning skills, with ability to stay on top of and prioritize many tasks simultaneously
- Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus
- Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations
- Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential
- Legal residence in a state where online sports betting is legalized or willingness to relocate
Benefits
- Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming.
- For information about our benefits, please visit https://benefitsatfanatics.com/
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