Digital Transformation Senior Program Manager managing complex digital transformation programs and driving digital strategies at Arrow for business growth and customer value.
About the role
- Lead Program Manager at FactSet managing client implementations and enterprise migrations. Ensure successful project delivery and high client satisfaction across financial software solutions.
Responsibilities
- Project manage client implementations, upgrades, and enterprise hosting migrations
- Focus on successful end-to-end delivery of FactSet solutions
- Ensure consistency, transparency, and predictable outcomes across all assigned programs
- Accountable for program governance, including scope, schedule, budget, risk
- Develop, maintain, and manage detailed program plans, RAID logs, and status reporting
- Partner with client project management and senior stakeholders
- Drive mitigation plans and escalate issues as appropriate
- Communicate project status, key decisions, priorities, and escalations to stakeholders
- Manage resource allocation and capacity planning across projects
- Establish and monitor quality standards and acceptance criteria for deliverables
- Lead client readiness, training, cutover planning, and transition to production
- Contribute to PMO initiatives, standards, and continuous improvement efforts
Requirements
- 8+ years of project management experience leading complex, multi-year technology implementations
- Experience in the implementation of a financial system within a bank, insurance company, or Asset Manager is highly valued
- Exceptional communication and presentation skills
- Proven ability to manage expectations, influence stakeholders at all organizational levels
- Proven track record in risk identification, assessment, and mitigation planning
- Experience maintaining RAID logs
- Strong leadership skills with experience managing and influencing global, cross-functional teams
- Demonstrated ability to build relationships and drive consensus in client-facing roles
- Ability to adapt project frameworks and methodologies
- Experience managing vendor relationships, third-party dependencies, and contract deliverables
- Hands-on experience with PM and collaboration tools such as MS Project, SharePoint, MS Teams, Jira
- Experience managing project budgets, financial forecasting, and change control processes
- Bachelor’s degree in business, finance, technology, or related field, or equivalent experience
- PMP® or PgMP® certification preferred
Benefits
- Health, life, and disability insurance
- Retirement savings plans
- Discounted employee stock purchase program
- Paid time off for holidays
- Family leave
- Company-wide wellness days
- Flexible work accommodations
- Career progression planning
- Dedicated time for learning and development
- Business Resource Groups open to all employees
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