Content Manager crafting educational and instructional content for partners. Driving partner growth and retention through strategic content initiatives and collaboration across teams.
About the role
- Content Manager managing ISO 15022/20022 standards and corporate actions data at FactSet. Overseeing workflows, mentoring a team, and ensuring data accuracy and compliance.
Responsibilities
- Oversee the integration, validation, and maintenance of ISO15022 & ISO20022-compliant corporate actions messaging.
- Manage the Corporate Actions Master database to ensure comprehensive, timely, error-free, and up-to-date corporate actions records.
- Identify and onboard new markets, event types, and sources to broaden the scope and depth of corporate actions coverage.
- Supervise and mentor a team of data analysts and specialists, ensuring productivity and accuracy targets are met.
- Develop, document, and refine internal procedures and quality control standards for corporate actions content.
- Monitor, analyze, and resolve complex data issues.
- Provide timely responses and solutions to internal or client inquiries regarding corporate actions content.
- Proactively identify and implement process improvements through automation, tooling, or modified workflows.
- Liaise with global offices, partners, and data sources to coordinate and optimize content coverage.
Requirements
- Bachelor’s degree in Finance, Economics, Business, Computer Science, or related field.
- 5+ years in financial data operations or content management, with substantial experience in corporate actions.
- Extensive experience and in-depth knowledge of ISO 15022 and ISO 20022 corporate actions messaging protocols are required.
- Deep knowledge of global corporate action events and their market/regulatory impacts.
- Strong analytical and problem-solving skills with attention to data quality.
- Proven stakeholder management, leadership, and communication skills with the ability to drive change and influence at all levels.
- Advanced proficiency in Excel; expertise in SQL, XML, SWIFT formats, and data automation tools a strong plus.
- Proven ability to manage competing priorities and deliver results in a fast-paced, deadline-oriented environment.
- For U.S. candidates, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Benefits
- Health, life, and disability insurance
- Retirement savings plans
- Discounted employee stock purchase program
- Paid time off for holidays
- Family leave
- Company-wide wellness days
- Flexible work accommodations
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