TikTok Content & Creator Partnerships Intern focused on building and testing TikTok content engine. Engaging with creators and leveraging AI tools for innovative content creation.
About the role
- Account Manager enhancing client engagement and retention for the LiquidityBook product at FactSet. Driving customer success strategies and cultivating relationships to exceed client expectations.
Responsibilities
- Embrace and promote a customer-first culture as an Account Manager on the LiquidityBook team
- Develop and execute customer success strategies, analyze support data to identify trends
- Lead Quarterly Business Review (QBR) meetings with clients, capturing comprehensive notes and actionable feedback
- Implement process or configuration improvements tailored to individual client environments
- Act as an escalation point for complex client issues, coordinating with internal teams for solutions
- Monitor and report on key performance indicators (KPIs) and health metrics for accounts
- Foster a feedback loop between clients and the Front-office Product teams
- Cultivate strong relationships with key contacts at each client organization
Requirements
- 5+ years in a client service role focused on front-office trading workflows
- Meticulous attention to detail in client meeting documentation
- Deep understanding of customer expectations and a passion for building long-term relationships
- Ability to positively influence client retention by aligning product knowledge to client objectives
- Interest or experience in sales, retention, and business growth
- Exceptional interpersonal and relationship-building skills
- Strong organizational and project management abilities
- Outstanding verbal and written communication
- Creative problem-solver with a track record of delivering results
- Bachelor's Degree in related field
Benefits
- Health, life, and disability insurance
- Retirement savings plans
- Discounted employee stock purchase program
- Paid time off for holidays
- Family leave
- Company-wide wellness days
- Flexible work accommodations
- Career progression planning
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