Lead Production Support Analyst managing production support operations for Individual Solutions & WFG applications. Focus on availability, performance, and operational excellence in a hybrid work environment.
About the role
- Analista de Soporte Operativo para el equipo de Payments Operations brindando excelente soporte a los clientes. Requiere SQL y Power BI, disponibilidad para guardias.
Responsibilities
- Brindar soporte directo a nuestros clientes a través de la resolución de los casos asignados.
- Velar por un servicio de excelencia a nuestros clientes.
- Interactuar con otras áreas para garantizar la resolución de los casos a cargo.
- Extraer y manipular información de las diferentes bases de datos.
- Detectar desvíos en la operación y llevar adelante las acciones necesarias para solución.
- Analizar los datos disponibles para mejorar indicadores y tableros de seguimiento de la operación.
Requirements
- Experiencia mínima de 1 año en posiciones similares
- Conocimientos en SQL y Power BI (deseable)
- Disponibilidad para realizar guardias fines de semana y feriados (excluyente)
- Conocimiento de herramientas de gestión de tickets (Jira)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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