Community Placement Executive developing referral partnerships and relationships with healthcare providers in East Midlands. Driving regional growth and delivering exceptional customer service to clients and providers.
About the role
- Client Relationship Manager engaging the Sense Collective community for legal innovation. Collaborating with marketing and insights teams while nurturing member relationships and delivering value.
Responsibilities
- Serve as the primary point of contact for Sense Collective members, ensuring each member feels connected, informed, and supported.
- Manage and nurture member relationships through onboarding, communications, and proactive engagement.
- Assign and oversee member interactions to ensure ongoing value delivery and connection opportunities.
- Monitor community sentiment, participation, and member success metrics to drive continuous improvement.
- Partner with the Events Marketing Manager to deliver high-impact programming - from curated small-group sessions and workshops to in-person gatherings.
- Facilitate and moderate community discussions, ensuring they are relevant, high-value, and aligned with members’ goals.
- Identify and coordinate speakers, facilitators, and contributors to enhance community learning.
- Collaborate with the Marketing and Insights & Innovation teams to build and maintain the Member Knowledge Database - including summaries, resources, and applied tools (templates, checklists, etc.).
- Help manage and evolve the Collective Query Tool, enabling members to access insights across practitioner notes, transcripts, and session artifacts.
- Curate and distribute newsletters, updates, and member highlights to strengthen connection and visibility.
- Partner with the Head of Marketing and Head of Insights & Innovation to evolve the Sense Collective into a scalable, “always-on” membership model.
- Contribute to strategic initiatives for community growth, including recruitment, onboarding, and retention programs.
- Collaborate cross-functionally with Marketing, Client Services, and Product teams to ensure the community aligns with broader Factor goals
Requirements
- Bachelor’s degree in Law or has worked in a legal environment
- 4+ years of experience in community management, client success, or relationship management - ideally in a B2B professional services or SaaS environment.
- Demonstrated success managing and scaling professional or peer-learning communities.
- Strong interpersonal, facilitation, and communication skills; confident engaging senior legal and business professionals.
- Experience with community platforms (e.g., Circle, Mighty Networks, Hivebrite, or similar).
- Excellent organizational and project management skills, with attention to detail and follow-through.
- Strategic thinker with the ability to translate community insights into broader engagement and content opportunities.
- Bonus: Familiarity with topics at the intersection of AI, legal operations, and business transformation.
Benefits
- Competitive salary
- Benefit package including private health insurance and private dental insurance
- Pension contribution
- 38 days holidays
- Enhanced maternity leave pay – 18 weeks
- Enhanced paternity leave pay – 4 weeks
- Chance to develop your career in an international, innovative company providing legal services to top brands worldwide;
- Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;
- Inclusive and nurturing work environment, where everyone's contributions are valued;
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