Social & Community Manager responsible for growing community presence on crypto platforms for iGaming company. Engaging users and enhancing retention through strategic content management.
About the role
- Client Relationship Manager engaging the Sense Collective community for legal innovation. Collaborating with marketing and insights teams while nurturing member relationships and delivering value.
Responsibilities
- Serve as the primary point of contact for Sense Collective members, ensuring each member feels connected, informed, and supported.
- Manage and nurture member relationships through onboarding, communications, and proactive engagement.
- Assign and oversee member interactions to ensure ongoing value delivery and connection opportunities.
- Monitor community sentiment, participation, and member success metrics to drive continuous improvement.
- Partner with the Events Marketing Manager to deliver high-impact programming - from curated small-group sessions and workshops to in-person gatherings.
- Facilitate and moderate community discussions, ensuring they are relevant, high-value, and aligned with members’ goals.
- Identify and coordinate speakers, facilitators, and contributors to enhance community learning.
- Collaborate with the Marketing and Insights & Innovation teams to build and maintain the Member Knowledge Database - including summaries, resources, and applied tools (templates, checklists, etc.).
- Help manage and evolve the Collective Query Tool, enabling members to access insights across practitioner notes, transcripts, and session artifacts.
- Curate and distribute newsletters, updates, and member highlights to strengthen connection and visibility.
- Partner with the Head of Marketing and Head of Insights & Innovation to evolve the Sense Collective into a scalable, “always-on” membership model.
- Contribute to strategic initiatives for community growth, including recruitment, onboarding, and retention programs.
- Collaborate cross-functionally with Marketing, Client Services, and Product teams to ensure the community aligns with broader Factor goals
Requirements
- Bachelor’s degree in Law or has worked in a legal environment
- 4+ years of experience in community management, client success, or relationship management - ideally in a B2B professional services or SaaS environment.
- Demonstrated success managing and scaling professional or peer-learning communities.
- Strong interpersonal, facilitation, and communication skills; confident engaging senior legal and business professionals.
- Experience with community platforms (e.g., Circle, Mighty Networks, Hivebrite, or similar).
- Excellent organizational and project management skills, with attention to detail and follow-through.
- Strategic thinker with the ability to translate community insights into broader engagement and content opportunities.
- Bonus: Familiarity with topics at the intersection of AI, legal operations, and business transformation.
Benefits
- Competitive salary
- Benefit package including private health insurance and private dental insurance
- Pension contribution
- 38 days holidays
- Enhanced maternity leave pay – 18 weeks
- Enhanced paternity leave pay – 4 weeks
- Chance to develop your career in an international, innovative company providing legal services to top brands worldwide;
- Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;
- Inclusive and nurturing work environment, where everyone's contributions are valued;
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Community Retail PRN Float Pharmacist at Baptist Health assisting with pharmacy operations and patient care services. Ensuring compliance and optimizing patient experience across multiple pharmacy locations.
Community Manager overseeing 4 to 7 HOA communities with dedicated support from key departments at Action Property Management. Ensuring client satisfaction and surpassing expectations in service delivery.
Community Manager managing player interactions across Discord and social platforms for ArcadeXR. Engaging with community, supporting live events, and gathering player feedback.
Community Manager at Perkbox, growing and nurturing the community to empower professionals. Collaborating across teams to strengthen relationships and foster engagement with clients.
Social Media Community Coordinator at Anthropologie managing daily engagement across various platforms. Fostering community connection while identifying trends and sentiments for the brand.
Community Disaster Program Specialist facilitating volunteer efforts in disaster response for American Red Cross. Engaging communities and supporting local disaster readiness and recovery initiatives.
Learner Experience & Community Manager enhancing learner communications and community events for an EdTech company. Transforming learning experiences across diverse platforms and materials.
Community Engagement Specialist responsible for increasing member engagement at Associations International. Facilitating community connections and supporting membership renewals with proven service skills.
Community Engagement Coordinator for British Swim School managing outreach, promoting water safety, and growing enrollments. Involves social media management and relationship building within local community.