ZPA Network Engineer design, implement, and optimize ZPA solutions for secure application access. Collaborate with clients on their transition to a secure network environment while maintaining top - notch security.
About the role
- Lab Network Engineer Intern learning routing and switching protocols at Extreme Networks. Working with the Services Lab Operations team in Salem, New Hampshire or Morrisville, North Carolina.
Responsibilities
- Learn Extreme Networks products, routing & switching protocols, and lab operations
- Setup networking equipment for Technical Support Engineers (TSEs) to use for customer support
- Partner with TSEs to help replicate customers’ network issues (software, hardware, configuration)
- Assist with lab operations (racking, cabling, troubleshooting, managing equipment, etc.)
- Prepare to become a Technical Support Engineer, Network Engineer, or a related position.
- Demonstrating technical aptitude, critical thinking, and communication skills to solve problems.
- Adhering to Service Level Agreements (SLAs) for lab setups and replications.
- Accurately documenting work activities in a clear and concise manner.
- Improving lab operations and processes on an ongoing basis.
- Training various lab users on systems and processes.
Requirements
- Pursuing a Bachelor’s degree in a computer or networking related field
- Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching
- Experience in a service-oriented position
- Strong written and verbal communication skills
- Can work independently with minimal guidance as well as collaboratively with other team members
- Excellent organization and time management skills
- Experience working with routers and switches in a lab environment or technical support position (preferred)
- Knowledge of servers and virtualization (VMware, Linux, Microsoft)(preferred)
- Knowledge of scripting language(s)(preferred)
- Customer service experience, preferably in technical support (background experience)
Benefits
- Inclusion is one of our core values and in our DNA.
- Our commitment to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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