Team Leader managing KYC/AML processes at Vistra Global Services in Mauritius. Leading a team and ensuring compliance with policies and procedures in the onboarding process.
About the role
- Client Services Manager at ServiceLink overseeing customer service pipelines and client escalations. Requires strong leadership and customer service skills with a focus on performance and client satisfaction.
Responsibilities
- Manage and oversee all Customer Service pipelines in alignment with team goals/metrics
- Meet with employees, clients, and senior management to drive engagement, performance, and client satisfaction
- Resolve Escalations/Issues and propose solutions to improve performance, productivity, and client relationships
- Have primarily responsibility for all client escalations, client calls, audit requests, and managing the day to day operations in customer service
Requirements
- 5 Years minimum of Customer Service Management Experience
- College Degree Preferred
- Prior experience in Valuations with working knowledge of standard appraisal practices and procedures including USPAP.
- Knowledge of office processes, procedures, and technology.
- Exceptional analytical and problem solving skills
- Exceptional customer service, communication, and writing skills
- Ability to read, write, and maintain operational reports and workflows.
- Extreme attention to organization and planning skills
- Concentrated attention to detail and assertive leader qualities.
- Dedication to employee training and mentoring.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation
- Paid sick time
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