Client Care Specialist at Gateway Services providing quality customer service in pet aftercare. Responsible for customer interactions, product knowledge, and administrative tasks while ensuring client satisfaction.
About the role
- Client Care Specialist assisting clients via Email and Live Chat at ExoClick, a global ad company. The role involves troubleshooting and ensuring customer satisfaction in a hybrid work environment.
Responsibilities
- Point of contact for client communication via Email/Ticket & Live Chat
- Help clients working with the ExoClick platform, ensuring internal procedures are followed and maintaining consistently high standards of work.
- Taking ownership of unresolved issues and following them through to the customer’s complete satisfaction.
- Troubleshoot 1st level technical issues for internal products
- Manage workflows/reports to agreed KPIs
- Identify business opportunities for revenue growth and work closely with our Sales department
Requirements
- Previous customer service experience (Minimum 2 years)
- Bachelor degree or equivalent. Degree in languages highly valued.
- You are fluent in/or native English
- Strong oral and written communication
- Multi-tasking abilities and good time management skills.
- Analytical skills.
- Demonstrate initiative and proactivity
- Flexibility in working hours to meet business needs
- Proficient with PC based software and browsers
- Ability to work independently with minimal supervision
- Ability to adapt to changes in processes and platform development
- Comfortable with all types of Adult content websites
- Sales experience with online advertising/publishing
- Technical knowledge especially working with HTML, JAVASCRIPT, proxies etc.
- Knowledge of website construction and/or online advertising
- Fluent 2nd language written especially Russian/Chinese/French/Italian or Spanish
Benefits
- Private health insurance
- Your Birthday off as a paid holiday
- Flexible compensation plan: travel, meals & childcare
- Additional internal and external training through our EXOGROUP University program
- English, Portuguese & Spanish classes
- Training budget & study leave
- License to access Udemy for Business (training platform)
- Employee referral program bonus - You can earn 2500Eur by referring someone!
- Exciting team buildings in locations such as Ibiza
- Office Perks
- Organic fruit
- Monday team breakfast
- Subsidised Well-Being Activities
- Calm App
- Yoga classes
- Massages
- Subsidized catering
- Flexible remote work
- Home office set up budget of 500 Eur
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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