Analyst in Data and Client Services handling client data and ensuring compliance with regulations. Processing onboarding data and managing client accounts in a hybrid work environment.
About the role
- Client Care Specialist assisting clients via Email and Live Chat at ExoClick, a global ad company. The role involves troubleshooting and ensuring customer satisfaction in a hybrid work environment.
Responsibilities
- Point of contact for client communication via Email/Ticket & Live Chat
- Help clients working with the ExoClick platform, ensuring internal procedures are followed and maintaining consistently high standards of work.
- Taking ownership of unresolved issues and following them through to the customer’s complete satisfaction.
- Troubleshoot 1st level technical issues for internal products
- Manage workflows/reports to agreed KPIs
- Identify business opportunities for revenue growth and work closely with our Sales department
Requirements
- Previous customer service experience (Minimum 2 years)
- Bachelor degree or equivalent. Degree in languages highly valued.
- You are fluent in/or native English
- Strong oral and written communication
- Multi-tasking abilities and good time management skills.
- Analytical skills.
- Demonstrate initiative and proactivity
- Flexibility in working hours to meet business needs
- Proficient with PC based software and browsers
- Ability to work independently with minimal supervision
- Ability to adapt to changes in processes and platform development
- Comfortable with all types of Adult content websites
- Sales experience with online advertising/publishing
- Technical knowledge especially working with HTML, JAVASCRIPT, proxies etc.
- Knowledge of website construction and/or online advertising
- Fluent 2nd language written especially Russian/Chinese/French/Italian or Spanish
Benefits
- Private health insurance
- Your Birthday off as a paid holiday
- Flexible compensation plan: travel, meals & childcare
- Additional internal and external training through our EXOGROUP University program
- English, Portuguese & Spanish classes
- Training budget & study leave
- License to access Udemy for Business (training platform)
- Employee referral program bonus - You can earn 2500Eur by referring someone!
- Exciting team buildings in locations such as Ibiza
- Office Perks
- Organic fruit
- Monday team breakfast
- Subsidised Well-Being Activities
- Calm App
- Yoga classes
- Massages
- Subsidized catering
- Flexible remote work
- Home office set up budget of 500 Eur
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Client Services Coordinator ensuring customer service excellence in operations and reporting. Working within a diverse team at Alfred H Knight in Johor, Malaysia.
Program Lead responsible for delivering engagement programs and shaping culture across Client Services at Bank of America. Collaborating with leadership to drive connection, inclusion, and team effectiveness.
Tax Partner at EisnerAmper providing compliance and consulting services to high net - worth individuals and family offices. Leading engagements and mentoring staff in a prominent accounting firm.
Tax Director overseeing tax compliance and mentorship at EisnerAmper. Working with diverse clients including high net worth individuals and organizations across multiple states.
Tax Manager at EisnerAmper responsible for supervising associates and reviewing tax compliance. Join a fast - growing accounting firm with a culture of professional development and client relationships.
Tax Manager joining EisnerAmper to oversee client engagements and review tax returns for compliance. Collaborating with clients and developing junior staff in a hybrid work model.
Client Service Officer within Deutsche Börse Group supporting international clients with Clearstream processes like Settlement, Corporate Actions, and Cash Management.
Business Insurance Client Service Representative supporting account managers with client service functions and renewal processes. Collaborating on policy details and providing risk management recommendations.
Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.