Quality Analyst conducting evaluations and data analysis for operational excellence. Collaborating across departments to enhance organizational processes and reporting.
Responsibilities
Conduct evaluations and data analysis to ensure quality standards are met
Collaborate effectively with cross-functional teams to identify areas for process improvement
Assist in developing and implementing action plans to enhance organizational processes
Participate in client discussions, providing insights and clarifications as needed
Support ongoing operational improvements to increase efficiency and effectiveness
Ensure all reports and documentation are accurate, timely, and compliant with policies
Work diligently to complete all assigned tasks, including overtime when necessary
Uphold strong work ethics, punctuality, and attendance standards
Use critical thinking to reason out issues based on process policies rather than emotions
Maintain a keen eye for detail to identify discrepancies or areas of concern
Communicate effectively with team members and clients, fostering a collaborative environment
Stay updated on organizational processes and quality assurance best practices
Requirements
Willingness to work overtime to complete assigned tasks
Rational approach aligned with process policies, not based on emotions
Dependability, punctuality, and no attendance issues
People-oriented with a collaborative mindset
Keen attention to detail and willingness to engage in client discussions
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates.
Job title
Senior Quality Analyst – Business Process & Service Excellence
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