Hybrid Assistant Vice President – Voice, Customer Service

Posted 6 days ago

Apply now

About the role

  • Formulation and execution of capacity and staffing plans based on medium term business forecast
  • Negotiating and finalizing SLA’s with the Client - contract negotiation
  • Implementing revenue and cost plans
  • Establishing a review/ reporting mechanism with the Client
  • Developing and approving incentive plans
  • Identify and champion improvement projects
  • Review the progress of attrition action plans and check effectiveness
  • Provide leadership to team of Managers, Asst. Managers and Executives
  • Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.

Requirements

  • Bachelor's Degree
  • Decision Making Skills
  • Operations Center Management
  • Strategic Leadership

Benefits

  • Any other essential function that may occur from time to time as directed by the Supervisor

Job title

Assistant Vice President – Voice, Customer Service

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job