Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Oversee day to day operations in customer service. Focus on capacity planning, service levels, and profitability management in Pasay, Metro Manila.
Responsibilities
- Formulation and execution of capacity and staffing plans based on medium term business forecast
- Negotiating and finalizing SLA’s with the Client - contract negotiation
- Implementing revenue and cost plans
- Establishing a review/ reporting mechanism with the Client
- Developing and approving incentive plans
- Identify and champion improvement projects
- Review the progress of attrition action plans and check effectiveness
- Provide leadership to team of Managers, Asst. Managers and Executives
- Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
Requirements
- Bachelor's Degree
- Decision Making Skills
- Operations Center Management
- Strategic Leadership
Benefits
- Any other essential function that may occur from time to time as directed by the Supervisor
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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