Lead complex CX implementations as a SAFe Agilist, mentoring program managers for efficient practices at a tech firm. Establish and operationalize governance frameworks and improve client satisfaction in Noida.
Responsibilities
Will be a SAFe Agilist, responsible for building the framework and processes to manage complex engagements effectively.
A key part of the role is to train and mentor program managers on managing complex engagements.
Lead the transformation of the Data Led CX Program Management Practice into a scalable, disciplined, and efficient practice.
Establish and operationalize Program Management Practice, tools, and governance frameworks.
Lead the rollout of standardized templates, processes and best practices across teams and leadership.
Replicate the PM framework, templates and practices to broader teams and leadership.
Ensure delivery governance, timely execution, and alignment with client priorities.
Coordinate stakeholders, manage resources, and provide visibility into project performance through structured reporting such as show and tell sessions and weekly status update meets.
Foster collaboration and embed continuous improvement across delivery streams.
Improve project outcomes and increase client satisfaction.
Requirements
Bachelor Degree
12 - 16 Years
Project Planning & Scheduling
Implement Governance & Oversight
Operational Leadership
Information Management
Team Development & Knowledge Management
PM Practice Setup & Collaboration
Governance & Collaboration
Risk & Issue Management
Continuous Improvement
Benefits
Support sustained business growth by aligning PM practices with organizational goals.
Job title
Assistant Vice President – Program Management – Implementations
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