Administrator providing essential administrative support for immigration and relocation matters in the Immigration & Global Mobility team. Ensuring accurate records and assisting with client requests in a professional services environment.
About the role
- Assistant Manager ensuring Salesforce platform stability and user adoption through incident management and user enablement. Collaborating with cross-functional teams to support global stakeholders.
Responsibilities
- Owns Level‑2 Salesforce support, ensuring platform stability, reliability, and user adoption.
- Manages incidents/defects/production issues end-to-end: ticket triage, prioritization to SLAs (e.g., Salesforce requests), troubleshooting, root-cause analysis, coordination with admins/devs, testing and post-deployment validation.
- Supports platform monitoring and release readiness: tracking trends, dashboards, KPIs, and proactively reducing risk through improvements.
- Drives user enablement: onboarding, hands-on guidance, training sessions, and maintaining documentation (SOPs, guides, FAQs, etc.).
- Ensures governance, security, and compliance: aligns work to change management; applies Salesforce security concepts (profiles, roles, permission sets, OWD); supports audits/access reviews.
Requirements
- 2+ years of relevant experience as a Salesforce Administrator or Salesforce Support professional.
- Salesforce certifications preferred (Admin, Advanced Admin, or equivalent).
- Hands‑on experience supporting Salesforce incidents, defects, and production issues.
- Experience supporting Salesforce integrations and data flows.
- Familiarity with release management and change‑management processes.
- Experience working in a global, fast‑paced, multi‑stakeholder environment.
- Graduate/Postgraduate degree from a reputed institution (Computer Science, Information Technology, Business, Economics, Mathematics, or related fields).
Benefits
- Competitive salary
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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