Hybrid Credentialing Administrator

at ISACA

• Job title: Credentialing Administrator
• Job type: Full Time
• Experience level: Junior
• Salary: $45,120 - $63,189 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Schaumburg, United States

About the role

• Credentialing Administrator supporting ISACA's Credentialing Department operations by managing exam and item development processes. Involves coordination, logistics, and quality assurance for credential programs.

Responsibilities

• Establish and maintain a centralized filing system by organizing team documentation, developing standardized filing protocols, and clearly communicating processes to ensure accessibility, consistency, and compliance.
• Coordinate exam and item development activities by managing scheduling, communications, and logistics for related programs.
• Monitor shared inboxes, process applications and payments, track CPE credits, and ensure timely and accurate handling of program workflows.
• Provide onsite meeting and event support by coordinating logistics such as material preparation and printing, meal planning and delivery, and collaboration with IT and other teams to ensure seamless execution of in-person activities.
• Maintain and enhance team metrics and reporting by updating dashboards, running reports, and developing tracking tools (e.g., spreadsheets) to monitor performance, identify trends, and support data-driven decision-making.
• Perform quality assurance (QA) activities across systems and deliverables, including reviewing migrated items within the Dimensions system, validating exam files and drafts, testing system functionality, and ensuring accuracy in post-meeting reports.
• Track and process expense reports.
• Serve as backup scribe for item development meetings.
• Proof exam translation files.

Requirements

• High School Diploma or equivalent (GED) required.
• 1+ years of experience in an administrative, operations, or coordinator role
• High attention to detail and accuracy, particularly in data entry, documentation, and reporting
• Effective written and verbal communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), including basic spreadsheet and reporting capabilities
• Experience supporting meetings or events, including scheduling and logistics coordination
• Ability to follow established processes and maintain confidentiality when handling sensitive information.
• Associates Degree in non-profit management, communications, general business or related field
• 3+ years experience in an administrative, operations, or coordinator role.
• Experience working in a fast-paced, process-driven environment with shifting priorities.
• Proficiency in additional languages to support diverse customer and volunteer interactions.
• Experience working with diverse populations, demonstrating awareness, respect, and adaptability in communication and collaboration.
• Ability to work independently and within a team setting.
• Excellent oral and written communication skills.
• Ability to manage multiple projects effectively, as well as manage and meet deadlines.
• Strong interpersonal skills.
• Self-starter, highly motivated.
• Strong attention to detail.
• Cultural sensitivity/awareness.
• Team player, ability to build strong relations internally across functional areas and externally with vendors, suppliers, members, constituents, and volunteers.
• Proficiency in Microsoft Office products (Word, PowerPoint, and Excel) and Salesforce

Benefits

• ISACA Career Opportunities and Benefits Options