Maintenance Support Manager overseeing bureau support services in the Department of Transportation. Responsible for budget, personnel, and equipment management along with specialized maintenance programs.
About the role
- Assistant Manager leading team performance and driving quality initiatives at EXL. Ensuring compliance with standards while managing client interactions and reporting metrics.
Responsibilities
- Meeting the SLA Targets
- Team management and Transaction/Call Monitoring
- Productivity Improvement and Employee engagement
- Client interaction, if required at supervisory level
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Management reporting and oversight
- Driving Quality initiatives in the process to attain measurable positive results
- Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis
- Ensuring accuracy of performance reports and compliance to internal control requirements
- Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
- Establish an environment and work style that promotes the concept of teamwork and professional development
- Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
- Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
Requirements
- High School Graduate
- Experience in management and team leadership
- Strong analytical skills
- Familiarity with data analysis and reporting tools
- Excellent verbal and written communication skills
Benefits
- Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency
- Providing coaching and feedback to team members to enable them to improve their performance
- Provide inputs on process and system to the team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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