Hybrid Assistant Manager – Leadership and Management

Posted 2 days ago

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About the role

  • Meeting the SLA Targets
  • Team management and Transaction/Call Monitoring
  • Productivity Improvement and Employee engagement
  • Client interaction, if required at supervisory level
  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Management reporting and oversight
  • Driving Quality initiatives in the process to attain measurable positive results
  • Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis
  • Ensuring accuracy of performance reports and compliance to internal control requirements
  • Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
  • Establish an environment and work style that promotes the concept of teamwork and professional development
  • Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
  • Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level

Requirements

  • High School Graduate
  • Experience in management and team leadership
  • Strong analytical skills
  • Familiarity with data analysis and reporting tools
  • Excellent verbal and written communication skills

Benefits

  • Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency
  • Providing coaching and feedback to team members to enable them to improve their performance
  • Provide inputs on process and system to the team

Job title

Assistant Manager – Leadership and Management

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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