M365 Solution Architect leads the architecture, governance, and technical ownership of Microsoft 365 services at Teva Pharmaceuticals, a biopharmaceutical company.
About the role
- Solutions Consultant responsible for pre/post sales support and assisting in technical solution design within the cybersecurity domain.
Responsibilities
- Collaborate closely with the sales team to understand customer requirements, challenges, and objectives
- Conduct comprehensive product demonstrations and presentations to showcase the features, functionality, and benefits of our solutions
- Translate customer needs into tailored solution designs and proposals that align with our product portfolio
- Assist in the creation and review of RFPs (Request for Proposals) and RFIs (Request for Information) by providing technical expertise and input
- Engage in technical discussions and solution design sessions with customers, understanding their technical environment and providing recommendations
- Identify and address technical objections or concerns raised by customers, providing appropriate responses and solutions
- Collaborate with internal teams, including engineering, product management, and professional services, to ensure the feasibility and successful implementation of proposed solutions
- Conduct product evaluations, proof-of-concepts (POCs), and technical workshops to demonstrate the functionality and feasibility of our solutions
- Stay up-to-date with industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations
- Assist in the development and delivery of training programs for sales teams to enhance their product knowledge and solution selling skills
- Responsible in providing post sales support and project implementation and KT
- Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio
- Ensure that the below process are observed/practices:
- Conducting a project kick off meeting with customer & documenting the implementation procedures
- Aligning project implementation within the signed scope of work agreed with the end user
- Obtaining a signed UAT from the authorized end user contact person after completing an implementation activity
- Documentation for processes and procedures
- Hand over of projects to partner account or post sales team
- Keeping up to date with new solutions, new product patches & updates, support options, deployment guidelines, etc.
- Maintain knowledge of roadmap, technology and product portfolio and share with the team
- Ensure that certification requirements across the product portfolio is met
- Ticket management and assignment within the SLAs in Vision ticketing system
- Work closely with the Post Sales Team Lead & colleagues to achieve goals and KPIs
Requirements
- Review project sow with presales, sales team or post sales lead
- Conducts project kick off and discuss prerequisites
- Conducts project implementation and configuration vs agreed sow and timeline
- Provides activity reports vs project progress
- Conducts User Acceptance Test of completed projects
- Conducts Knowledge transfer of completed projects
- Provides As built documentation of completed projects
- Provides L1-L2 after sales support via agreed SLA
- Coordinates support for L3 TAC support
Benefits
- HMO (Upon Regularization)
- Paid Leaves (Annual, Sick, Birthday, Well-being, Paternity/Maternity/Solo Parent)
- Variable Pay Eligibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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