Customer Solutions Consultant responsible for promoting sales and enhancing customer relationships using UPS's expertise in various sectors. Position involves virtual meetings, documentation, and customer training.
About the role
- Solutions Consultant responsible for pre/post sales support and assisting in technical solution design within the cybersecurity domain.
Responsibilities
- Collaborate closely with the sales team to understand customer requirements, challenges, and objectives
- Conduct comprehensive product demonstrations and presentations to showcase the features, functionality, and benefits of our solutions
- Translate customer needs into tailored solution designs and proposals that align with our product portfolio
- Assist in the creation and review of RFPs (Request for Proposals) and RFIs (Request for Information) by providing technical expertise and input
- Engage in technical discussions and solution design sessions with customers, understanding their technical environment and providing recommendations
- Identify and address technical objections or concerns raised by customers, providing appropriate responses and solutions
- Collaborate with internal teams, including engineering, product management, and professional services, to ensure the feasibility and successful implementation of proposed solutions
- Conduct product evaluations, proof-of-concepts (POCs), and technical workshops to demonstrate the functionality and feasibility of our solutions
- Stay up-to-date with industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations
- Assist in the development and delivery of training programs for sales teams to enhance their product knowledge and solution selling skills
- Responsible in providing post sales support and project implementation and KT
- Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio
- Ensure that the below process are observed/practices:
- Conducting a project kick off meeting with customer & documenting the implementation procedures
- Aligning project implementation within the signed scope of work agreed with the end user
- Obtaining a signed UAT from the authorized end user contact person after completing an implementation activity
- Documentation for processes and procedures
- Hand over of projects to partner account or post sales team
- Keeping up to date with new solutions, new product patches & updates, support options, deployment guidelines, etc.
- Maintain knowledge of roadmap, technology and product portfolio and share with the team
- Ensure that certification requirements across the product portfolio is met
- Ticket management and assignment within the SLAs in Vision ticketing system
- Work closely with the Post Sales Team Lead & colleagues to achieve goals and KPIs
Requirements
- Review project sow with presales, sales team or post sales lead
- Conducts project kick off and discuss prerequisites
- Conducts project implementation and configuration vs agreed sow and timeline
- Provides activity reports vs project progress
- Conducts User Acceptance Test of completed projects
- Conducts Knowledge transfer of completed projects
- Provides As built documentation of completed projects
- Provides L1-L2 after sales support via agreed SLA
- Coordinates support for L3 TAC support
Benefits
- HMO (Upon Regularization)
- Paid Leaves (Annual, Sick, Birthday, Well-being, Paternity/Maternity/Solo Parent)
- Variable Pay Eligibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Solutions Engineering Supervisor developing and implementing supply chain solutions for UPS. Focused on optimizing warehousing, transportation, and distribution networks with simulation technology.
Principal Solution Architect designing IBM Power system solutions for CDW. This role requires a deep technical depth in IBM Power systems and partnership with sales management.
Solution Architect ABAP designing and developing advanced SAP solutions for the manufacturing industry with focus on quality and modern standards. Engage in technical leadership and innovation within a dynamic IT service provider.
Senior Solution Architect responsible for eProcurement solutions in automotive industry. Analyzing procurement processes and ensuring system integration for Ivalua solutions.
Professional Solutions Manager leading professional services engagements for HPE Nonstop Platform. Collaborating across global teams to deliver complex software projects.
Associate Solution Engineer at Snowflake working with customers to deliver database solutions and sales support. Key responsibilities include product presentations, implementation planning, and customer collaboration.
Solutions Architect designing solutions for on - premise and cloud data center environments in a hybrid role. Join Sentinel Technologies, a leading IT services provider based in the US.
Solutions Engineer working with legal teams to implement AI solutions and improve workflows. Bridging technical concepts with real - world legal applications.
Solutions Architect delivering quality technical solutions in a fast - growing startup focused on vector databases for AI. Building strategic client relationships and contributing to open - source community.