Solution Architect bridging customer needs and platform engineering at Woven by Toyota. Collaborate with Inventors to design scalable solutions leveraging the Robot Platform.
About the role
- Solutions Engineer working with legal teams to implement AI solutions and improve workflows. Bridging technical concepts with real-world legal applications.
Responsibilities
- Partner with Account Executives to uncover customer needs across legal workflows such as litigation support, depositions, investigations, case preparation, and document review, and recommend technical solutions.
- Deliver engaging demos that show how our platform supports transcript management, search, collaboration, and AI-powered insights within legal case workflows.
- Lead technical onboarding sessions with new customers — from first setup to successful launch — ensuring Rev integrates seamlessly into their existing legal tech stack (e.g., case management systems, document repositories, and internal review processes).
- Ensure successful activation and early value within the first 60 days by guiding customers through tutorials, technical trainings, workflow configuration, and ongoing check-ins — particularly around how legal teams capture, analyze, and collaborate on transcripts and evidence.
- Build custom templates and workflows that help customers get more value from their data and streamline legal review and research processes.
- Collaborate with Product, Engineering, and Marketing to share feedback from legal users and help shape features that better serve the legal market.
- Create and maintain clear documentation, FAQs, and internal playbooks focused on legal use cases and best practices.
- Train internal teams (Sales, Support, etc.) on legal-specific workflows, technical features, best practices, and product updates.
- Support special projects across departments — from testing new AI features to refining onboarding processes tailored to legal teams.
- Be a friendly, reliable go-to partner for both customers and teammates.
Requirements
- 2–4 years in a technical customer-facing role (Sales Engineering, Implementation, or Customer Success), ideally in SaaS.
- Experience working with professional services, legal teams, compliance-heavy industries, or workflow-driven environments is strongly preferred.
- Strong communication skills — you can translate technical concepts into simple, human language for attorneys, paralegals, and operations teams.
- Familiarity with SaaS, APIs, and AI-driven products.
- Comfort with troubleshooting, documentation, and light scripting or data formatting.
- Ability to balance multiple projects while staying organized and calm.
- A growth mindset — you’re eager to learn legal workflows and continuously improve how customers use the product.
Benefits
- Hybrid role with an expectation of being onsite 3 days per week.
- Opportunity to help reshape legal technology and improve workflows.
- Work with a diverse team and clientele.
Job title
Job type
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Degree requirement
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