Director of Solutions Engineering leading a high - performing team for tech sales at Interact. Guiding revenue growth and technical alignments in B2B markets from New York.
About the role
- Solutions Consultant at Exclusive Networks providing pre/post sales support for cybersecurity. Collaborating with sales teams and ensuring successful implementation of tailored solutions.
Responsibilities
- Collaborate closely with the sales team to understand customer requirements, challenges, and objectives.
- Conduct comprehensive product demonstrations and presentations to showcase the features, functionality, and benefits of our solutions.
- Translate customer needs into tailored solution designs and proposals that align with our product portfolio.
- Assist in the creation and review of RFPs (Request for Proposals) and RFIs (Request for Information) by providing technical expertise and input.
- Engage in technical discussions and solution design sessions with customers, understanding their technical environment and providing recommendations.
- Identify and address technical objections or concerns raised by customers, providing appropriate responses and solutions.
- Collaborate with internal teams, including engineering, product management, and professional services, to ensure the feasibility and successful implementation of proposed solutions.
- Conduct product evaluations, proof-of-concepts (POCs), and technical workshops to demonstrate the functionality and feasibility of our solutions.
- Stay up-to-date with industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations.
- Assist in the development and delivery of training programs for sales teams to enhance their product knowledge and solution selling skills.
- Work closely with the Pre-Sales Team Lead & colleagues to achieve goals and KPIs.
- Responsible in providing post sales support and project implementation and KT.
- Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio.
Requirements
- Review project sow with presales, sales team or post sales lead
- Conducts project kick off and discuss prerequisites
- Conducts project implementation and configuration vs agreed sow and timeline
- Provides activity reports vs project progress
- Conducts User Acceptance Test of completed projects
- Conducts Knowledge transfer of completed projects
- Provides As built documentation of completed projects
- Provides L1-L2 after sales support via agreed SLA
- Coordinates support for L3 TAC support
Benefits
- HMO (Upon Regularization)
- Paid Leaves (Annual, Sick, Birthday, Well-being, Paternity/Maternity/Solo Parent)
- Variable Pay Eligibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
JI
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