Hybrid Senior Account Manager

at Exact Sciences

• Job title: Senior Account Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $91,000 - $155,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Marshfield, United States

About the role

• Senior Operations Account Manager at Exact Sciences responsible for managing client deliverables and ensuring project alignment with business objectives. Collaborative role involving stakeholder interaction and cross-functional initiatives.

Responsibilities

• Responsible for planning, coordinating activities, and managing cross-functional initiatives to ensure client’s needs are met while balancing business objectives
• Apply best practices to ensure client deliverables are accomplished on time and within budget
• Partner and collaborate with stakeholders and cross-functional teams to deliver on agreements and terms in partnership with clients
• Facilitate regular client communications including regular client calls, utilization reporting, and implementation/ launch readiness discussions
• Identify and communicate opportunities for process improvement and enhanced customer experience
• Support cross-functional teams to execute on account-related tasks including effective creation and management of timelines, budgets, resources, risks, interdependencies, and project objectives
• Follow established project management practices, including management of scope, requirements, issues, and risks
• Consult with project sponsors and review project proposals to determine goals, timeframe, funding, allotment of resources, and procedures for accomplishing projects
• Troubleshoot problems associated with coordination, development, or design of client opportunity and overall account activities
• Escalate issues when critical risks arise and maintain pulse on project and account activities to ensure progress
• Establish and maintain positive relationships with stakeholders and team members
• Ability to prioritize and balance competing priorities within and across multiple projects and accounts at the same time
• Apply successful oral and written communications/presentations, influence and persuasion, results orientation, facilitation, and teamwork skills
• Ability to work within a matrix management organization
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
• Support and comply with the company’s Quality Management System policies and procedures

Requirements

• Bachelor's Degree in field related to the essential duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree
• 5+ years of progressive, broad-based project experience
• Proficiency with Microsoft Office Project, Visio, Excel, Word, PowerPoint, and Outlook
• Demonstrated ability to perform the essential duties of the position with or without accommodation
• Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.

Benefits

• paid time off (including days for vacation, holidays, volunteering, and personal time)
• paid leave for parents and caregivers
• retirement savings plan
• wellness support
• health benefits including medical, prescription drug, dental, and vision coverage