Technical Services Manager at Associated Packaging, Inc. managing a team of Service Technicians and ensuring excellent customer service and support.
About the role
- Service Contracts & Warranty Manager for Daimler Truck UK ensuring operational excellence and financial performance across service contracts and warranty operations.
Responsibilities
- Leading and developing the Service Contracts & Warranty team, setting clear objectives and driving consistent, high-quality delivery across the dealer network.
- Owning the commercial performance of the Service Contracts portfolio, ensuring contracts remain financially positive through strong governance, audit discipline, and cost control.
- Managing external suppliers, ensuring contractual SLAs and KPIs are met and value is delivered throughout the contract lifecycle.
- Driving operational improvement, identifying and implementing simplified, best-practice processes that enhance efficiency, compliance, and customer experience.
- Overseeing systems and parameters, ensuring UK-specific service contract and warranty system requirements align with business planning and DTAG mandates.
- Engaging senior stakeholders, including DTAG, DTUK leadership, sales teams, DTFS, dealers, and key customers, to drive alignment, confidence, and performance.
Requirements
- Proven line management experience, leading and motivating teams to deliver against performance targets.
- Strong commercial acumen, with experience managing budgets, audits, and financial performance.
- Demonstrable experience in supplier and contract management, including governance and performance monitoring.
- A strong customer focus, balancing customer satisfaction with operational and financial priorities.
- Excellent stakeholder management and influencing skills, able to operate credibly at senior level.
- A proactive, self-motivated approach, with the ability to manage multiple priorities and drive continuous improvement
Benefits
- competitive salary and discretionary bonus structure
- access to colleague’s car scheme
- pension scheme
- flexible benefit pot
- access to colleague wellbeing resources
- Employee Assistance Programme
- Mental health First Aiders
- training and knowledge for your development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Service Delivery Manager responsible for training and supervising staff in program delivery at Clarifi. Collaborating with stakeholders to ensure exceptional client services and program impact.
Manager of Grant Development and Strategy leading funding acquisition for health center's mission priorities. Overseeing grant proposals, compliance, and fostering relationships with funders.
Department Manager leading a sales team and ensuring outstanding customer experience in fashion retail. Based in Lohne, managing department operations and team dynamics in a vibrant retail environment.
Product Manager for home, garden, and leisure solutions at Pro - Idee, overseeing product lifecycle from concept to launch.
Communication Manager leading client relationships at Mediaplus, fostering commercial results and quality deliverables in Amsterdam. Requires strategic insight and five years of relevant experience.
Lead technical, operational, and human aspects of an accredited microbiology lab. Oversee analysis, team management, and quality compliance for ALS France in Villebon - sur - Yvette.
Product Data Manager for e - mobility sector managing PIM system and product data quality. Focus on data preparation, quality assurance, and strategic development through KPI analysis.
Requirements & Verifications Manager handling project requirements in marine engineering at TEICON. Collaborating in an international team to ensure project success.
IPS Project Manager leading Integrated Product Support projects in the marine industry for global clients. Requires engineering degree and experience in project management with international teams.