Product Ops Lead for Trustpair's Product team operating in B2B SaaS. Driving operational effectiveness with a focus on AI - enabled improvements in a freelance role.
About the role
- Product Operations role ensuring team coordination and operational efficiency at Everlywell's diagnostics platform. Collaborate with teams to improve processes and support product launches in healthcare.
Responsibilities
- JIRA hygiene — tickets are groomed, labeled, and tracked
- Cross-platform coordination — dependencies are visible, handoffs are clean
- Launch coordination — GTM checklists, stakeholder alignment, nothing gets missed
- Reporting — status updates, dashboards, leadership visibility
- Process improvement — identifying friction and fixing it
Requirements
- 2-3 years in product operations, program management, project management, or a similar coordination role
- Strong JIRA skills — you know your way around epics, sprints, workflows, and reporting
- Excellent organizational skills — you track dozens of threads without dropping any
- Clear written communication — status updates, process docs, stakeholder emails
- Comfort working across teams — you can build relationships with engineering, design, clinical, marketing
- Bias toward action — you fix problems, not just flag them
- Even better if you have:
- Experience in healthcare, healthtech, or regulated industries
- Exposure to product management workflows and terminology
- Background with other project tools (Asana, Monday, Notion, Confluence)
- Data skills — SQL, spreadsheets, dashboard building
- Startup or scale-up experience where you wore multiple hats
Benefits
- You'll be responsible for:
- JIRA hygiene — tickets are groomed, labeled, and tracked
- Cross-platform coordination — dependencies are visible, handoffs are clean
- Launch coordination — GTM checklists, stakeholder alignment, nothing gets missed
- Reporting — status updates, dashboards, leadership visibility
- Process improvement — identifying friction and fixing it
- Why this role is exciting:
- High leverage: you'll make five teams more effective
- Visibility: you'll work directly with the Director of Product and cross-functional leadership
- Impact: launches will go smoother, teams will move faster because of your work
- Growth: strong foundation for product ops, program management, or product management paths
- What success looks like in your first year:
- Establish JIRA standards and hygiene practices across all platform teams
- Own launch coordination for multiple cross-functional initiatives
- Build reporting and dashboards that leadership actually uses
- Become the person teams rely on to know what's happening across the org
- Identify and fix at least two operational pain points that slow teams down
- What we're looking for:
- 2-3 years in product operations, program management, project management, or a similar coordination role
- Strong JIRA skills — you know your way around epics, sprints, workflows, and reporting
- Excellent organizational skills — you track dozens of threads without dropping any
- Clear written communication — status updates, process docs, stakeholder emails
- Comfort working across teams — you can build relationships with engineering, design, clinical, marketing
- Bias toward action — you fix problems, not just flag them
- Even better if you have:
- Experience in healthcare, healthtech, or regulated industries
- Exposure to product management workflows and terminology
- Background with other project tools (Asana, Monday, Notion, Confluence)
- Data skills — SQL, spreadsheets, dashboard building
- Startup or scale-up experience where you wore multiple hats
- You'll thrive here if:
- You find satisfaction in making things run smoothly
- You're detail-oriented but can prioritize what matters
- You're proactive — you spot gaps before they become problems
- You like being the person who knows what's going on
- You're excited about healthcare, not just looking for any ops role
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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