Event Management Coordinator enhancing client experiences for EventConnect. Focusing on service quality and strong hotel partner relationships in the travel and hospitality sector.
About the role
- Event Management Specialist at EventConnect, focusing on hotel procurement and event management tasks. Collaborating with hotels and managing inquiries for successful event delivery.
Responsibilities
- Lead in managing incoming inquiries across the hotel's phone, inbox and live chat, ensuring timely, accurate, and professional responses.
- Support the EMC team as needed, with incoming inquiries within the Hotels inbox.
- Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for reservations, changes & cancellations.
- Monitor and manage event performance for cross-department strategy meetings.
- Perform market research
- Draft, review & approve hotel contracts as required, including assisting with loading contract data into the EventConnect software.
- Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
- Complete full resolution of oversells with Hotel Partners.
- Comp room management and compliance.
- Onboard new hotels into the network of EventConnect hotels, train hotels on the use of EventConnect software & host webinars.
- Provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.
Requirements
- Friendly, professional, and confident nature both on the phone and through email communications
- Previous experience with CRM systems
- Excellent verbal communication skills to convey information over the phone
- Ability to multitask and be agile in a fast-paced environment
- Knowledge of the hotel industry and brand standards
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Strong problem-solving skills and the ability to collaborate with others
- An organized approach to completing your work
Benefits
- Competitive salary and benefits
- A casual but energetic work environment made for today’s workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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