Marketing Events & Communications Manager enhancing Fluent's brand presence via strategic events and communications. Leading planning, execution, and consistency across all initiatives.
About the role
- Event Management Coordinator enhancing client experiences for EventConnect. Focusing on service quality and strong hotel partner relationships in the travel and hospitality sector.
Responsibilities
- Lead in managing incoming inquiries across the Hotels phone, inbox and live chat, ensuring timely, accurate, and professional responses.
- Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for events two weeks prior to the event.
- Onboard new hotels into the network of EventConnect hotels
- Assist with guest check-in or post-event discrepancies/issues promptly by liaising with the hotel to resolve issues effectively.
- Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries.
- Assist with various tasks within the operations department as it pertains to hotel relationships.
- Assist with check-in issues as needed.
- The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.
Requirements
- Ability to multitask and be agile in a fast-paced environment
- Ability to quickly identify and assess customers' needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem-solving skills and the ability to collaborate with others
- Ability to gauge your client and adjust your approach
- An organized approach to completing your work to ensure that clients and hotel relationships are strengthened
- Detail-oriented and precise team player who enjoys working with others
- CRM experience
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Minimum of 1 year of experience working in the hotel, sports or travel industry
- Previous experience in hotel management or sales would be considered an asset
- Travel Industry Council of Ontario (TICO) certification is preferred.
Benefits
- Competitive salary and benefits
- A casual but energetic work environment made for today’s workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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