Analyst supporting strategic governance and corporate communication initiatives at Quanta Previdência. Engaging in planning, reporting, and consolidating strategic information and events.
About the role
- Digital Services Analyst supporting digital products and sales efforts. Provide timely support to clients and internal colleagues while managing service tickets and projects.
Responsibilities
- Process and manage tickets in our service desk system
- Maintain ticket/project ownership, delivering quality and timely results
- Fully triage and document ticket work, escalating if necessary
- Organize, track, and document project work
- Liaise globally with a range of client and internal business and technology colleagues to effect results
- Enforce organizational policies and procedures concerning sales and client requests
- Recommend and/or implement improvements if possible
- Configure and administer client product services and subscriptions
- Provide technical product support to both client and sales users
- Provide support and digital product services relating to sales activities before, during, and after sales for both prospective and existing clients
- Use various systems to investigate, retrieve, and correct relevant information
- Contribute to administrative projects supporting sales efforts
- Assist tech adoption when needed
- Ensure all users have secure access, ensuring no unauthorized/unlicensed access
- Perform security/access investigations and technical system corrections
- Resolve client access problems using a variety of technical tools and methods
Requirements
- Bachelor’s degree or equivalent
- English and Brazilian Portuguese proficiency (trilingual w/Spanish a plus) - both verbal and written
- Strong skills in:
- Organization
- Documentation
- Customer support
- Technical troubleshooting and analysis
- Administrative support
- Project delivery
- Critical thinking and problem solving
- Focus on quality, accurate, and timely work
- Can self-balance and prioritize tickets/projects with various time sensitivities, impact, and deadlines
Benefits
- We act with integrity
- We are curious about the world
- We are stronger together
- We seek to empower
- We find strength in diversity
- International opportunities for transfer
- Flexible hours and regular socializing
- Two volunteering days a year
- Highly competitive salaries
- Healthcare insurance
- Food vouchers
- Saving fund
- Generous holiday allowances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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