Hybrid Customer Relations Manager – Corporate Health, Social Sustainability

at EUPD Research ESG

• Job title: Customer Relations Manager – Corporate Health, Social Sustainability
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bonn, Germany

About the role

• Customer Relations Manager managing client relationships in Corporate Health & Social Sustainability for a sustainable future. Focus on customer development through strategic communication and project management.

Responsibilities

• You manage our existing clients throughout the entire project lifecycle, ensuring professional coordination, transparency and a consistently positive customer experience.
• You continuously maintain existing customer relationships, document needs in the CRM and ensure structured, high-quality and reliable communication.
• You systematically identify opportunities for appropriate additional services, proactively derive needs and strategically develop our clients together with the Sales team (upselling & cross-selling).
• You advise existing clients on relevant services such as studies, analyses, certifications and benchmarks and support them in selecting suitable offerings.
• You coordinate internal interfaces (Sales, Project Management, Certification Team) to ensure smooth project workflows and prompt responses to customer inquiries.
• You guide clients through certification and analysis processes, ensure transparency and make certain that all information is complete, submitted on time and of high quality.
• Through active, forward-looking relationship management you strengthen long-term retention and development of our accounts and thereby contribute significantly to sustainable customer growth.

Requirements

• Commercial training or a degree, e.g., in Business, Communications, Health Management or Social Sciences
• Initial experience in Customer Relations, Customer Success, Account Management or sales-related roles
• Enjoyment of customer contact, advisory tasks and service-oriented communication
• Strong ability to identify needs, derive potential opportunities and develop clients further
• Structured, careful working style and strong organizational skills
• Very good German language skills; English is a plus.

Benefits

• Individual target agreements and performance-based bonus payments provide genuine recognition of your achievements
• Varied opportunities for personal and professional development
• Deutschlandticket (public transport pass) or job ticket for sustainable and flexible mobility across Germany
• Monthly voucher card as a tax-free fringe benefit for shopping, fuel or leisure
• Meal vouchers as an additional meal allowance
• Company pension scheme with regular adjustments for your future security
• Free employee parking directly at the company site
• Joint after-work and team events to foster strong team spirit