Strategic Account Manager driving sales and managing key accounts in Wisconsin and Illinois. Collaborating with teams to deliver customized solutions and exceed sales targets.
EE
Hybrid Customer Relations Manager – Corporate Health, Social Sustainability
Posted last month
About the role
- Customer Relations Manager managing client relationships in Corporate Health & Social Sustainability for a sustainable future. Focus on customer development through strategic communication and project management.
Responsibilities
- You manage our existing clients throughout the entire project lifecycle, ensuring professional coordination, transparency and a consistently positive customer experience.
- You continuously maintain existing customer relationships, document needs in the CRM and ensure structured, high-quality and reliable communication.
- You systematically identify opportunities for appropriate additional services, proactively derive needs and strategically develop our clients together with the Sales team (upselling & cross-selling).
- You advise existing clients on relevant services such as studies, analyses, certifications and benchmarks and support them in selecting suitable offerings.
- You coordinate internal interfaces (Sales, Project Management, Certification Team) to ensure smooth project workflows and prompt responses to customer inquiries.
- You guide clients through certification and analysis processes, ensure transparency and make certain that all information is complete, submitted on time and of high quality.
- Through active, forward-looking relationship management you strengthen long-term retention and development of our accounts and thereby contribute significantly to sustainable customer growth.
Requirements
- Commercial training or a degree, e.g., in Business, Communications, Health Management or Social Sciences
- Initial experience in Customer Relations, Customer Success, Account Management or sales-related roles
- Enjoyment of customer contact, advisory tasks and service-oriented communication
- Strong ability to identify needs, derive potential opportunities and develop clients further
- Structured, careful working style and strong organizational skills
- Very good German language skills; English is a plus.
Benefits
- Individual target agreements and performance-based bonus payments provide genuine recognition of your achievements
- Varied opportunities for personal and professional development
- Deutschlandticket (public transport pass) or job ticket for sustainable and flexible mobility across Germany
- Monthly voucher card as a tax-free fringe benefit for shopping, fuel or leisure
- Meal vouchers as an additional meal allowance
- Company pension scheme with regular adjustments for your future security
- Free employee parking directly at the company site
- Joint after-work and team events to foster strong team spirit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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