Hybrid Customer Relations Manager – Corporate Health & Social Sustainability

at EUPD Research ESG

• Job title: Customer Relations Manager – Corporate Health & Social Sustainability
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bonn, Germany

About the role

• Customer Relations Manager at EUPD, specializing in corporate health and social sustainability. Engage clients and optimize relationships in a hybrid work environment.

Responsibilities

• You manage our existing clients throughout the entire project lifecycle, ensuring professional coordination, transparency, and a consistently positive customer experience.
• You continuously maintain existing client relationships, document needs in the CRM, and ensure structured, high-quality, and reliable communication.
• You systematically identify opportunities for appropriate add-on services, proactively derive needs, and strategically develop our clients together with the Sales team (upselling & cross-selling).
• You advise existing clients on relevant services such as studies, analyses, certifications, and benchmarks, and support them in selecting suitable offerings.
• You coordinate internal interfaces (Sales, Project Management, Certification Team) to ensure smooth project workflows and prompt responses to client inquiries.
• You guide clients through certification and analysis processes, ensure transparency, and make certain that all information is complete, submitted on time, and of high quality.
• Through active, forward-looking relationship management, you strengthen long-term retention and development of our accounts, thereby making a significant contribution to sustainable customer growth.

Requirements

• Commercial training or a degree, e.g., in business, communications, health management, or social sciences
• Initial experience in Customer Relations, Customer Success, Account Management, or sales-related roles
• Enjoy interacting with clients, providing advice, and service-oriented communication
• Strong ability to identify needs, derive opportunities, and develop clients
• Structured, meticulous working style and strong organizational skills
• Excellent German language skills; English is a plus.

Benefits

• Individual target agreements and performance-based bonuses that provide genuine recognition for your achievements
• Diverse opportunities for personal and professional development
• Deutschlandticket or job ticket for sustainable and flexible mobility across Germany
• Monthly voucher card as a tax-free benefit for shopping, fuel, or leisure
• Meal vouchers as an additional subsidy for your meals
• Company pension plan with regular adjustments for your future security
• Free employee parking directly at the company site
• Joint after-work and team events to foster strong team cohesion