Quality Control Analyst responsible for testing and validating procedures at Hikma Pharmaceuticals. Supporting a robust laboratory environment to ensure quality compliance in pharmaceutical production.
About the role
- IT Analyst responsible for supporting and maintaining IT solutions at Euna Solutions. Engaging with end users and managing IT assets in a hybrid work environment.
Responsibilities
- Provide first-level contact and support for end users, ensuring effective recording and handling of incidents.
- Manage and fulfill routine service requests, such as password resets, software installations, and access permissions, in a timely and efficient manner.
- Aim for one-touch resolution of incidents whenever possible, leveraging knowledge base and troubleshooting skills.
- Identify and diagnose recurring problems; contribute to developing solutions.
- Escalate unresolved incidents and problems to higher-level support teams as per escalation procedures.
- Accurately document incident resolutions and contribute to the IT knowledge base for future reference.
- Maintain detailed records of user interactions, steps taken, and solutions provided.
- Regularly review and update IT processes and procedures to align with departmental objectives.
- Adhere to the organization's designated security framework in all IT operations.
- Communicate effectively with end users, team members, and other stakeholders.
- Collaborate with cross-functional teams to ensure integrated and cohesive IT support.
Requirements
- 0-2 years in IT system administration and user support.
- Knowledge of Windows and Mac operating systems.
- Excellent written and oral communication skills.
- Strong team-building and interpersonal skills.
- Ability to work independently and as a team.
- Strong technical and troubleshooting skills.
- Experience working within the Microsoft 365 ecosystem (preferred).
- Knowledge of networking technologies and cloud-first environments (preferred).
- Experience with Jira Service Desk (preferred).
- Knowledge of industry best practices and experience with both hardware and software systems (preferred).
- Knowledge of security frameworks and certifications (preferred).
- Microsoft 365 Fundamentals certification (MS-900) (preferred).
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible work day
- Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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