Associate, Process Manager at Capital One responsible for enhancing processes for customer satisfaction. Engage teams and drive adherence to standards while managing transactions and communications with clients.
About the role
- Lead S&OP and capacity planning for logistics tech company, ensuring alignment across departments. Focus on demand conversion, capacity adjustments, and optimizing forecasts.
Responsibilities
- Lead S&OP / Integrated Planning: define calendar, rituals, inputs/outputs, governance and ensure alignment between Commercial/CSM, Operations, Finance and Product
- Convert demand into capacity: translate forecasts into plans for headcount (HC), equipment, warehousing, transportation and network by DC/client/service
- Design and evolve forecasting models (short, medium and long term), establishing data validation methods, assumptions and scenarios (base/optimistic/pessimistic)
- Multi‑site planning: balance volumes across DCs, define operational limits, and develop allocation and contingency strategies
- Capacity performance management vs. actuals: monitor adherence, identify structural deviations, address root causes and adjust assumptions
- Plan peaks and ramp‑ups: Black Friday/high‑season strategies, capacity expansion, initiative prioritization and follow‑up
- Backlog and productivity management: anticipate queue formation, define action triggers, and support operations with tactical plans
- Drive structural improvements in the planning process (tools, dashboards, automations, master data)
- Lead and develop the Planning team (analysts): set goals, routines, technical quality and career growth.
Requirements
- Solid experience in Logistics Planning / S&OP / Capacity Planning in high‑volume operations (e‑commerce, fulfillment, 3PL or transportation)
- Experience with multi‑DC / multi‑site operations, capacity management and network balancing
- Advanced Excel/Sheets skills + scenario modeling (capacity, headcount, productivity, backlog, costs)
- SQL and BI (Power BI / Looker / Metabase / Tableau or equivalent) for data extraction, analysis and storytelling
- Strong command of operational KPIs: SLA / OTIF, productivity, utilization/occupancy, inventory turnover, backlog, turns, forecast accuracy
- Ability to lead executive routines and influence stakeholders
- Nice to have: Python / R for advanced analysis and forecasting
- Knowledge of WMS / TMS / OMS and data integrations
- Applied statistics / forecasting techniques (ARIMA, regression, basic ML)
- Experience in scale‑up or fast‑growth environments.
Benefits
- CLT employment (Brazilian labor regime)
- Meal or Food Allowance: Flexible Flash Benefícios card usable for meal and food at any Visa‑accepting establishment — R$830.00/month
- Transportation voucher provided via Flash
- National medical coverage with SulAmérica: no monthly deduction for the employee
- Dental coverage with SulAmérica
- Life insurance with Prudential: salary multiple according to internal policy
- Extended paternity leave: 30 days
- Extended maternity leave: 120 days + 30 days of home office upon return from leave
- Childcare assistance for mothers and fathers: provided per collective agreement for children up to 6 years old
- TotalPass: access to networks of gyms, studios and wellness apps
- No dress code — dress in whatever makes you most comfortable
- Day off during your birthday month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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