Marketing Events & Influencer Partnership Manager at SourceWhale leading event - driven community growth. Building industry partnerships and managing high - impact events.
About the role
- Customer Relationship Manager responsible for delivering excellent service to business customers and achieving sales targets in retail energy. Role involves relationship management and team collaboration.
Responsibilities
- Work as part of a Sales Team to achieve sales growth and retention through delivery of agreed sales objectives/ targets.
- Build and maintain an in-depth knowledge of the operation of the Gas and Electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland’s strategic objectives.
- Develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
- Manage a customer base through proactive contact including regular visits to customer premises while developing and maintaining an in-depth understanding of customers’ businesses and needs.
- Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and face to face, in line with company policies, sale & marketing strategy and brand values.
- Issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.
- Close working relationships with other areas of the business including Trading, Pricing, Operations, Finance and Marketing in addition to the wider Business Markets area.
Requirements
- Either 3rd level qualification or equivalent work experience is essential.
- Minimum 2+ years' experience.
- Strong customer service focus with the ability to work in a fast-paced environment
- Analysing data, problem solving and decision making.
- Excellent planning and organising skills with ability to manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Excel.
- Full driving licence.
- Knowledge of wholesale or retail electricity markets would be an advantage but not essential.
- Excellent interpersonal and written communication skills.
Benefits
- Opportunity to lead Ireland’s transition to net zero carbon future
- Career development through mentoring and training
- Corporate Social Responsibility Opportunities
- Sports and Social Clubs
- Networking opportunities
- Credit Union
- Generous Pension
- Access to staff well-being programmes
- Generous parental leave entitlements
- Strong values-based and inclusive culture
- Strong commitment to diversity, equity and inclusion
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
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