Hybrid Customer Relationship Manager

at ESB

• Job title: Customer Relationship Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: €40,100 - €47,200 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Santry, Ireland

About the role

• Customer Relationship Manager responsible for delivering excellent service to business customers and achieving sales targets in retail energy. Role involves relationship management and team collaboration.

Responsibilities

• Work as part of a Sales Team to achieve sales growth and retention through delivery of agreed sales objectives/ targets.
• Build and maintain an in-depth knowledge of the operation of the Gas and Electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland’s strategic objectives.
• Develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
• Manage a customer base through proactive contact including regular visits to customer premises while developing and maintaining an in-depth understanding of customers’ businesses and needs.
• Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and face to face, in line with company policies, sale & marketing strategy and brand values.
• Issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.
• Close working relationships with other areas of the business including Trading, Pricing, Operations, Finance and Marketing in addition to the wider Business Markets area.

Requirements

• Either 3rd level qualification or equivalent work experience is essential.
• Minimum 2+ years' experience.
• Strong customer service focus with the ability to work in a fast-paced environment
• Analysing data, problem solving and decision making.
• Excellent planning and organising skills with ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Excel.
• Full driving licence.
• Knowledge of wholesale or retail electricity markets would be an advantage but not essential.
• Excellent interpersonal and written communication skills.

Benefits

• Opportunity to lead Ireland’s transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted